BENGALURU · FULLTIME
Associate Manager - Projects (BPO)
Next Learn Technologies
Bengaluru · onsite · Posted 18d ago
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₹10.0L - ₹11.0L PA4–6 yrsfulltimeBengaluru
About a minute. You'll make an account on the way through.
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Section · 01
About this role
Will be responsible for driving key Customer Happiness initiatives related to automation, AI adoption
Project Management & Governance
Automation & Process Improvement
MIS, Reporting
Stakeholder Mgmt
RCA & Performance
Documentation & SOP Management
Exp in insurance, fintech, BPO, contact center or service operations
Project Management & Governance
Automation & Process Improvement
MIS, Reporting
Stakeholder Mgmt
RCA & Performance
Documentation & SOP Management
Required Candidate profile
4 to 6 years of exp in customer service operations, projects, process excellence, quality, analytics or transformation rolesExp in insurance, fintech, BPO, contact center or service operations
Sourced from naukri
Section · 02
Skills
Customer ServicedashboardsAutomationGovernanceSop ManagementProcess ImprovementDashboardingAnalyticsPowerpointTrainingPerformance EvaluationProject ManagementMIS ReportingStakeholder ManagementoperationsDocumentationRCAreportingexcelAht
Section · Company
About Next Learn Technologies
Next Learn Technologies
₹10L – ₹11L PA
This role
About
A housing finance company enabling affordable homeownership across India
Employee ratings
2 reviews
5.0/ 5
Culture
4.7
Career growth
4.7
Work-life
4.3
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