Associate Manager - Product Management

BTVK Advisory is a leading advisory firm whose specialized professionals guide clients through an ever-changing business world, helping them win now and anticipate tomorrow. BTVK Advisory, and its affiliated entities, have operations in North America, South America, Europe, Asia, and Australia. BTVK Advisory s ultimate parent entity, Baker Tilly US, LLP, is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion.

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

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Responsibilities:

• Partner with the Product Manager to execute product strategy and roadmap, leading strategic product initiatives from planning through implementation.
• Prioritize and manage the product backlog in collaboration with US counterparts, leading Agile ceremonies and coordinating delivery across multiple teams.
• Own operational health, SLAs, KPIs, and platform performance, supporting day-to-day operations of ChatGPT and Claude platforms across the enterprise.
• Lead incident triage and problem management, driving continuous operational improvements and automation while understanding platform metrics.
• Lead governance activities for AI, analytics, and automation platforms, ensuring compliance with security, architecture, and data governance standards.
• Coordinate CAB/ECAB approvals, release readiness, governance activities, and perform manual platform audits with comprehensive reporting.
• Act as primary contact for assigned business stakeholders, presenting roadmap updates and operational metrics to leadership.
• Drive alignment across business and technology teams, collaborating with US counterparts on enterprise adoption initiatives.
• Analyze usage metrics and customer feedback, conducting primary research to understand end user perspectives.
• Work with respective teams on communications, enablement, training, and product documentation to support platform adoption.
• Maintain product documentation and governance artifacts, assisting with governance documentation and operational controls.
• Prepare executive dashboards and KPI reports, tracking adoption, platform health, and operational performance.

Qualifications

• Bachelors degree or equivalent experience.
• 4 years in Product Management, Product Operations, Platform Management, or Technology Delivery.
• Experience managing enterprise AI, Analytics, Automation, or SaaS platforms.
• Strong Agile delivery, stakeholder management, analytical, and communication skills.
• Experience with ChatGPT, Claude or Microsoft Copilot.
• Scrum, Product Owner, or Agile certifications preferred.