Associate Manager of Software Engineering/ RR

Job Summary

Leads end-to-end operational readiness for transformation programs, ensuring Operations are fully prepared to execute new processes, systems, and workloads through go-live and stabilization. Responsible for readiness strategy, planning, documentation, training alignment, operational validation, cutover execution, and hypercare support.

Key Responsibilities

Program Readiness Leadership

• Own and deliver the Ops Readiness strategy and execution plan for assigned program
• Serve as primary Operations Readiness contact for program leadership
• Align readiness milestones with SIT, UAT, conversion, and go-live timelines

Operational Design Documentation

• Oversee development and validation of:
  • Operations approach documents
  • Administrative guidelines
  • Procedure documentation / job aids
• Ensure future-state processes align to system functionality and business requirements

Readiness Validation Impact Management

• Lead Operational Impact Analysis and readiness assessments
• Identify operational risks, process gaps, and capacity impacts
• Drive readiness sign-offs prior to go-live

Training Enablement Oversight

• Partner with training teams to:
  • Define training strategy and curriculum
  • Validate procedures for training readiness
  • Ensure environment and access readiness

Ops UAT / Pilot Coordination

• Coordinate Operations participation in UAT and pilot testing
• Ensure test scenarios reflect real business processes
• Support defect triage and readiness validation

Cutover Hypercare Execution

• Own Operations Cutover Plan and execution readiness
• Ensure staffing, communications, and contingency plans are in place
• Lead Ops support through hypercare and stabilization phases

Governance Stakeholder Management

• Lead readiness governance cadence:
  • Status reporting
  • Risk and issue management
  • Stakeholder updates and escalations
• Collaborate across Ops, IT, QA, Training, and Business stakeholders

Required Qualifications

• Bachelor s degree or equivalent experience
• Experience in operations, transformation programs, or readiness roles
• Strong understanding of end-to-end operational processes
• Experience supporting system implementations and conversions

Preferred Qualifications

• Life Annuity / Insurance operations experience
• Experience in large-scale transformation or platform conversions (e. g. , wmA, AWD/Chorus, cmA)
• Familiarity with UAT, pilot testing, and hypercare models

Functional Competencies

• Operational Readiness Transition Management - Designs and executes readiness strategies to enable seamless transition to new systems/processes
• Process Design Documentation - Develops scalable, accurate operational procedures and guidelines
• Training Enablement - Ensures workforce readiness through structured learning and knowledge transfer
• Testing Validation - Drives Ops UAT and pilot validation aligned to business scenarios
• Cutover Stabilization Management - Executes transition and supports operational stability post-go-live

Leadership Competencies

• Program Leadership - Leads cross-functional readiness activities across a single program
• Stakeholder Management - Builds alignment across business, IT, and operations partners
• Decision Making - Assesses risks and drives timely readiness decisions
• Execution Excellence - Ensures on-time delivery of readiness milestones and outcomes

Behavioral Competencies

• Collaboration - Works effectively across matrixed teams
• Accountability - Owns readiness outcomes end-to-end
• Adaptability - Responds to evolving program needs and timelines
• Communication - Delivers clear, concise updates to leadership and stakeholders

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.