Associate Manager - O2C

Position Details

• Job Title: Associate Manager
• Grade: 2B
• Function: Order to Cash (O2C) Operations
• Experience: 58 years in O2C / Accounts Receivable / Collections
• Shift: 6:00 PM – 3:00 AM IST
• Location: Bangalore
• Work Mode: Remote
• Notice Period: Immediate joiners preferred
• Office Visit: Quarterly; travel expenses to be borne by the employee

Key Responsibilities

• Oversee end-to-end O2C activities, including credit checks, invoicing, collections, cash application, and dispute resolution.
• Manage AR aging and drive timely collections to meet business targets.
• Review credit limits and support credit risk assessments.
• Coordinate with Sales, Customer Service, Supply Chain, Finance, and customers to resolve billing and payment issues.
• Ensure accurate application of customer payments and timely clearing of unapplied cash.
• Guide and mentor O2C team members to achieve performance targets.
• Act as a key point of contact for internal stakeholders and handle escalations effectively.
• Maintain strong customer relationships and support issue resolution.
• Identify opportunities for process improvement, automation, and operational efficiency.
• Ensure compliance with internal controls, audit requirements, and company policies.
• Support month-end and year-end O2C close activities.
• Prepare and review O2C performance metrics, including DSO, aging, and collection efficiency.
• Provide root cause analysis and insights on delays, disputes, and variances.
• Prepare and support regular MIS reports and management dashboards.

Required Qualifications & Skills

• Bachelor’s degree in finance, Accounting, or a related field.
• 5–8 years of relevant experience in Order to Cash, Accounts Receivable, Credit Control, or Collections.
• Strong understanding of end-to-end O2C processes.
• Experience working with ERP systems such as SAP, Oracle, NetSuite, or similar platforms.
• Strong stakeholder management, analytical, and problem-solving skills.
• Experience handling escalations and mentoring team members.