Associate Manager - IOC and Engineering

Why Join Q2

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week-featuring learning, community service, and culture-building experiences-we create opportunities to connect, grow, and make an impact.

SUMMARY
The Manager, IOC and Engineering, will lead a cross-functional team of engineers responsible for both infrastructure operations and engineering delivery. The ideal candidate combines deep technical knowledge with leadership capabilities and operational discipline. This individual will drive service delivery, infrastructure projects, cloud adoption, and support 24x7 operations to ensure stability, performance, and alignment with business goals.

Job Profile Summary

The Associate Manager, IOC Engineering serves as a hands-on technical leader responsible for improving the engineering maturity, automation capability, and operational excellence of the Infrastructure Operations Center (IOC). This role bridges the gap between operational execution and engineering innovation by driving automation development, enhancing monitoring capabilities, optimizing workflows, and reducing manual operational effort.

In addition to leading a subset of IOC personnel, this individual will act as the primary technical escalation point for complex operational challenges and will be responsible for elevating the technical capabilities of the team through coaching, mentoring, and engineering best practices. The role combines people leadership, technical execution, operational oversight, and stakeholder engagement to support a scalable and efficient 24x7 service delivery model.

Associate Manager, IOC Engineering

Summary

The Associate Manager, IOC Engineering will lead and mentor a team of IOC analysts and engineers while serving as a hands-on technical contributor responsible for driving automation, operational tooling improvements, and engineering excellence across the IOC organization.

This position addresses a critical technical capability gap within the team by providing advanced engineering expertise to design, modify, enhance, and maintain automation solutions, monitoring integrations, and operational workflows. The individual will partner closely with infrastructure, application, and platform teams to eliminate operational inefficiencies, reduce manual effort, and improve service reliability.

As a working manager, the Associate Manager will also assume responsibility for a portion of the teams direct reports, enabling broader leadership capacity and allowing continued focus on strategic growth, stakeholder engagement, and organizational expansion initiatives.

Responsibilities

Leadership People Management

Engineering Automation

Operational Excellence

Stakeholder Management

Reporting Governance

Experience and Knowledge

Required

Preferred

This position requires fluent written and oral communication in English.

Health Wellness

Click here to find out more about the benefits we offer.

Our Culture Commitment:

We re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program ( see more ). We believe in making an impact-in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.