Associate Manager Infrastructure Services

Key Responsibilities

• Manage end-to-end hardware asset lifecycle (procurement to disposal) and ensure all assets are accurately maintained in the asset repository
• Maintain complete asset records including purchase, lease, warranty, and maintenance details
• Ensure high data accuracy and completeness (AAC) through regular reconciliation across multiple data sources
• Monitor and manage stock levels, including analysis for procurement, redeployment, and disposal
• Track asset movements across users, locations, and stockrooms to ensure optimal utilization
• Generate hardware asset reports (inventory, utilization, lifecycle, stock status) and support monthly billing (ON/OFF reporting)
• Validate billing data and resolve discrepancies with finance and stakeholders
• Ensure all assets are covered under valid warranty and maintenance contracts and support audit compliance
• Collaborate with internal teams (procurement, field services, infrastructure, finance) and vendors
• Ensure SLA adherence for asset-related service requests (IMACD)
• Participate in governance discussions and ensure SOW deliverables are met
• Drive process improvements, cost optimization, and asset efficiency initiatives
• Support incident, problem, and change management related to hardware assets
• Mentor team members and ensure adherence to asset management processes

Skills and Experience

• 8+ years of overall experience with 3-5 years in Hardware Asset Management (HAM)
• Strong understanding of hardware asset lifecycle management
• Experience with asset management tools (e.g., ServiceNow or similar platforms)
• Advanced Microsoft Excel skills (pivot tables, lookups, reporting)
• Strong analytical and data reconciliation capabilities
• Familiarity with ITIL processes (Incident, Change, Problem Management)
• Excellent communication and stakeholder management skills

Preferred Qualifications

• IAITAM certifications (CHAMP, CSAM, CITAM)
• Lean Six Sigma certification
• Experience in enterprise/global asset management environments

Key Success Factors

• Strong ownership and accountability for asset data accuracy
• High attention to detail and governance mindset
• Ability to drive hardware optimization and cost efficiency
• Proactive issue resolution and continuous improvement approach
• Strong collaboration and customer engagement skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.