Associate Manager GES DTS SNOW
dsm-firmenich · Hyderabad · onsite · Posted 23d ago
Undisclosed6–11 yrsfulltimeSourced from
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About this role
Job title Associate Manager GES DTS ServiceNow (SNOWArchitect)
Location Hyderabad, India
In this role the ServiceNow Business Analyst/Technical Analyst/Technical Analyst is accountable for translating business needs, process requirements, and stakeholder priorities into clear, actionable requirements for the ServiceNow platform. This role ensures that ServiceNow enhancements, implementations, and platform changes are well defined, business aligned, user focused, and delivered in line with governance, SIAM operating models, and enterprise standards. Acting as a bridge between business stakeholders, process owners, platform teams, architects, and delivery partners, the Business Analyst/Technical Analyst/Technical Analyst drives requirement quality, process clarity, adoption readiness, and successful delivery of ServiceNow capabilities.
Your key responsibilities 1. Business Analysis & Requirements Management - Partner with business stakeholders, process owners, product owners, and platform teams to capture and clarify business requirements for ServiceNow initiatives.
- Translate business needs into user stories, acceptance criteria, process flows, functional requirements, and backlog items.
- Ensure requirements are complete, testable, prioritized, and aligned with platform standards and out-of-the-box ServiceNow capabilities wherever possible.
- Support demand intake, impact assessment, scope definition, and change prioritization across ServiceNow modules.
- Analyze current-state processes and support the design of future-state workflows on the ServiceNow platform.
- Work with architects and functional leads to ensure requirements are translated into practical, scalable, and maintainable ServiceNow solutions.
- Support solution design across modules such as ITSM, HRSD, CSM, SPM, CMDB, ITOM, GRC, Legal Service Delivery, and custom applications as applicable.
- Promote process simplification, standardization, automation, and reuse of platform capabilities.
- Maintain and refine the product backlog in collaboration with product owners, scrum teams, and delivery partners.
- Support sprint planning, backlog grooming, requirement walkthroughs, build clarifications, and functional reviews.
- Define and support test scenarios, UAT planning, defect triage, and business validation to ensure delivered solutions meet agreed requirements.
- Track requirement traceability from demand through design, build, testing, deployment, and adoption.
- Ensure requirements and process designs comply with ServiceNow governance, security, data, audit, and compliance standards.
- Support impact assessments for platform changes, releases, integrations, and process changes.
- Prepare business stakeholders for adoption through process documentation, training inputs, communication support, and transition readiness activities.
- Identify risks, dependencies, open decisions, and requirement gaps early and drive timely resolution.
- Use ServiceNow data, reports, dashboards, and stakeholder feedback to identify improvement opportunities.
- Support continual service improvement initiatives focused on user experience, automation, operational efficiency, and service quality.
- Contribute to roadmap inputs by identifying recurring pain points, process bottlenecks, and value opportunities.
- Promote data-driven decisions and measurable business outcomes from ServiceNow delivery.
- Build strong working relationships with business stakeholders, process owners, platform owners, architects, SIAM teams, and delivery partners.
- Facilitate workshops, requirement sessions, demos, and decision discussions with clear documentation and follow-through.
- Coordinate with system integrators and internal teams to clarify scope, resolve requirement questions, and validate delivery outputs.
- Act as a trusted functional advisor to stakeholders on ServiceNow process and requirement topics.
- Define and maintain scalable ServiceNow technical architecture aligned with enterprise standards, platform governance, security requirements, and long-term product roadmap.
- Assess technical feasibility, solution options, integration patterns, data models, and platform impacts for new demands, enhancements, and transformation initiatives.
- Guide configuration versus customization decisions, promote reuse of out-of-the-box capabilities, and ensure solutions remain upgrade-safe, maintainable, and cost-effective.
- Provide technical oversight across integrations, workflows, automation, APIs, data quality, CMDB dependencies, access controls, and environment management.
- Review solution designs, technical specifications, release plans, and deployment readiness to manage risks, dependencies, performance, resilience, and compliance obligations.
Sourced from naukri
Skills
data qualityUx DesignAutomationServicenowitsmScrumSolution Designrequirements managementservice deliveryprocess documentationapisBusiness AnalystgrcBusiness AnalysisspmitomArchitectureLegalcompliance
About dsm-firmenich
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Biotechnology
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131 years old
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