Associate Manager - GBS, Intelligent Automation COE

Job Title:

Assistant Manager ACOE

Reporting Line:

ACOE Head

Role Purpose Statement:

The Assistant Manager ACOE will be responsible for development, implementation, and management of automation initiatives. He/She will work alongside the GBS & Non GBS Operations, GPOs, and Service Delivery Leads to identify these points of improvement and will work alongside the ACOE Lead to establish the initiatives case for change, outlining key inputs to creating a value case, method for value realization, and metrics that will indicate the success of the initiative. In addition, he/she will work alongside the Demand Generation and Process & Task Mining team to determine opportunities to leverage automation/enabling technologies to better streamline GBS processes and more effectively delivery customer service excellence.

Job Responsibilities:

Enabling the RPA solution to be developed and deployed: He/She is responsible to oversee the initial infrastructure setup for the dev, test and production environments. He/She will also explores the server and other RPA deployment options. He/She will be responsible for getting everyone on the CoE including the stakeholders to agree on the best practices to be followed. he/she makes sure that proper coding standards and guidelines are laid out. Collaborating with the Business Analyst on feasibility and optimization is undertaken. As part of the preparation he/she is also responsible to estimate the time and cost and plans on the technical meetings to be conducted during the process. He/She is responsible for identifying reusable components that can save duplicate effort and also defining how to manage configurable parameters, queues and schedules of Robots to optimize the cost and runtime. A document describing outstanding challenges is also created to log any challenges that may or may not be taken care of during the implementation. He/She will oversee the development effort being carried out to develop the component workflows and is responsible to document extra requirements after the PDD has been signed-off, he / she will mentor the developers through constant monitoring and helps in troubleshooting and debugging of the issues. He/She is the source control owner and makes sure the logging and reporting happens as per the requirements laid down. He/ She will be responsible for a timely and diligent code review and audit to ensures there are fewer bugs and the solution is compliant and robust. As part of the Monitoring and Control the solution developed and deployed is monitored and any changes needed are documented in addition to the support provided to fix any unknown issues popping out of the production environment

Knowledge Skills And Experience:

Competencies: