Associate Manager- Estate Operations

Purpose/Objective

The Team Member - Estate Management manages operations and ensure upkeep of all Estates across locations.
To support planning and execution of all events at Estates with an objective of delivering services of exceptional quality.

Key Responsibilities of Role

Estate Operations Support: - Ensures smooth operation of reception services, assists in managing housekeeping and F&B services, and ensures the cleanliness and aesthetics of the estate are maintained.
Supports routine maintenance and ensures facilities are well-maintained.
Vendor and Service Coordination: - Assists in managing vendor relationships by supporting the execution of service contracts, monitoring service performance, and addressing minor issues with vendors to ensure timely service delivery.
Event Assistance: - Provides support in organizing estate events by coordinating logistics, assisting in vendor liaison, and ensuring all requirements for events such as accommodation, catering, and transport are fulfilled.
Compliance and Safety: - Helps implement and adhere to safety and operational protocols at the estate.
Supports the team in ensuring the estate complies with all safety standards and regulatory requirements.
Record Keeping and Reporting: - Maintains accurate records of estate services, including requisitions, maintenance logs, and vendor communications.
Assists in the preparation of reports on estate operations and service performance.
Customer Service and Support: - Provides assistance to estate visitors and residents, addressing inquiries and ensuring a high level of customer satisfaction with all services provided on the estate.
Key Stakeholders - Internal: - GCPO - BU/Site Admin Heads - Security Heads - Admin Team - Group CPrO Key Stakeholders - External: - Service Partners - Event Management Companies

Technical Competencies

Data Analytics & Reporting-ADM-SVC,Employee Centricity-ADM-SVC,Hard Services Management-ADM-SVC,Partner Management-ADM-SVC,Project Management-ADM-SVC,Soft Services Management-ADM-SVC,Strategy Planning & Governance-ADM-SVC,Technology & Digital Tools Proficiency-ADM-SVC,Travel & Accommodation Management-ADM-SVC

Qualifications and Experience

Educational Qualification: - Bachelor’s degree in Business Management, Hotel Management or relevant field.
Work Experience (Range of years): - 5+ years of work experience with minimum 2 years in a team management role in a similar position for mid-sized / large organization.