BENGALURU · FULLTIME
Associate Manager - E-commerce
Tally Solutions
Bengaluru · onsite · Posted 41d ago
Sourced from
Undisclosed5–8 yrsfulltimeBengaluru
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Section · 01
About this role
Job Summary
Marketing: India | 5-8yrs
Responsibilities - Operate fluidly across both digital and assisted sales operations from fully self-serve, campaign-driven purchases to inside-sales-led.
- Gain broader exposure across e-commerce operations, digital marketing, and business operations.
- Own the technology stack behind these operations CRM, AI tools, and other platforms while also taking a strategic view of the entire process to identify gaps and drive improvements.
- The role spans both 0-to-1 initiatives and running existing programs, includes leading business reviews with management, and will play a key role as we expand inside sales operations into new geographies, including Kenya, UAE, and Saudi Arabia.
- Own end-to-end online sales operations performance across digital, self-serve journeys and assisted/inside-sales-led journeys.
- Drive strategy aligned with both immediate program needs and long-term expansion goals, including planned entry into new geographies (Kenya, UAE, Saudi Arabia).
- Continuously identify opportunities to improve revenue, conversion, and operational efficiency.
- Own the technology stack powering sales operations CRM, dialer platforms, AI tools, and related enablement systems.
- Work closely with digital marketing, e-commerce, product, and tech teams to ensure execution stays aligned to business objectives.
- Take a strategic, birds-eye view of the entire operation to identify gaps and drive process improvements.
- Drive improvements across the customer journey from digital discovery and consideration to purchase, whether self-serve or assisted.
- Lead interventions on lead nurturing, query resolution, and personalization within the inside-sales-led journey.
- Support conversion-focused initiatives in partnership with digital marketing and e-commerce teams.
- Balance 0-to-1 initiatives with running and optimizing existing programs.
- Lead business reviews with management, presenting data-driven recommendations on performance.
- Monitor operational and campaign performance, ensuring alignment with ROI and business goals.
- Enable and guide inside sales and customer care teams toward performance and accountability.
- Foster a customer-first culture across teams supporting both digital and assisted sales journeys.
- Play a key role in scaling team structure and processes as we expand into new markets.
- Own and manage the technology stack behind sales operations CRM, dialer systems, AI tools, and other enablement platforms.
- Take a strategic, birds-eye view of end-to-end sales operations to identify gaps and drive improvements.
- Lead business reviews with management, bringing data-driven insights and recommendations.
- Drive initiatives while also owning and running existing programs.
- Bridge digital (self-serve) and assisted (inside-sales-led) purchase journeys to ensure a fluid, consistent operation.
- Play a key role in scaling inside sales operations into new geographies, including Kenya, UAE, and Saudi Arabia.
- Collaborate closely with digital marketing, e-commerce, product, and tech teams to keep execution aligned to business goals.
Sourced from naukri
Section · 02
Skills
DialerCustomer ExperienceBusiness Managementcrmcustomer marketingCraftCampaignEcommerce OperationsCustomer CareBrandingBrand MarketingEmployer BrandingInside SalesAI ToolsBusiness OperationsDigital MarketingArtificial Intelligence
Section · Company
About Tally Solutions
Tally Solutions
Software Product
1.0k+
employees
1986
40 years old
Bangalore/Bengaluru, Karnataka
India
About
At Tally, we build technology that simplifies businesses, empower people, and creates lasting impact. With over 2.5 million businesses across 100+ countries trusting us.
Industries
Software Product
Employee ratings
423 reviews
4.0/ 5
Culture
4.1
Career growth
3.4
Work-life
4.0
Employees rate it well for
Senior Management43Salary39Work Life Balance37Work Culture36Career Growth29
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