{"@context":"https://schema.org","@type":"JobPosting","title":"Associate Manager Customer Quality","description":"

Role & responsibilities

Act as the primary point of contact for all customer quality concerns.
Handle OEM customer complaints and ensure timely resolution.
Lead customer issue investigations using structured problem-solving methodologies.
Drive 8D reports, root cause analysis, corrective and preventive actions.
Coordinate with cross-functional teams for issue resolution.
Ensure compliance with customer-specific quality requirements.
Deploy lessons learned across manufacturing processes.
Monitor customer quality KPIs and initiate improvement actions.
Build and maintain strong customer relationships.
Support customer audits and quality reviews.
Promote continuous improvement initiatives across the plant.

Preferred candidate profile

Minimum 5 years of hands-on experience in Customer Quality.
Experience in Stamping and Welding manufacturing processes.
Strong exposure to handling OEM customers independently.
Experience with TML, Volkswagen, Mahindra & Mahindra, Cummins or similar OEMs.
Working knowledge of IATF 16949 Quality Management System.

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