Associate Manager - CSR

1. Strategic Planning and Execution

• Develop and implement tailored, data-driven account plans for key BabyCare clients
• Ensure seamless alignment with overall business objectives and company vision

2. Relationship Management and Development

Stakeholder Engagement:

• Build and maintain strong, long-term relationships with:
• Major Accounts: Corporate Hospitals, Semi-Corporate Hospitals
• Key Decision-Makers: Hospital Administrators, Department Heads

Foster and nurture relationships through:

• Regular, personalized CRM activities
• Quarterly Business Reviews to strengthen partnerships and address evolving needs

3. Market Intelligence and Insights

• Gather, analyze and report on:

- Market trends within the BabyCare segment

- Competitor activity and market positioning

- Valuable customer feedback and insights

• Inform and influence:

- Product development to meet emerging needs

- Sales strategies for enhanced competitiveness

- Marketing approaches for targeted effectiveness

4. Sales Growth and Revenue Targets

• Achieve or exceed assigned sales targets for BabyCare products through strategic planning and meticulous execution
• Drive revenue growth by identifying and capitalizing on new business opportunities

5. Compliance and Ethical Standards

• Ensure all interactions, communications, and dealings comply with:

- Legal requirements and regulatory standards

- Industry codes

- Company ethics and integrity policies

6. Team Collaboration and Support

• Foster a unified approach by working closely with:

- Sales Teams to align strategies and maximize outreach

- Marketing Teams to tailor campaigns to key account needs

- Customer Service Teams to ensure seamless support

• Provide BabyCare segment expertise to drive overall business success and growth

7. Performance Metrics and Reporting

• Track, analyze, and optimize key performance indicators (KPIs) for assigned accounts
• Submit regular, detailed, and actionable reports to management, highlighting achievements, challenges, and strategic recommendations

8. New Product Launches

• Product Placement Strategy:

-Ensure successful placement of new BabyCare products in all major accounts

• Sales and Prescription Generation:

- Coordinate closely with the sales team to generate prescriptions and recommendations for new products

• Launch Collaboration:

- Work with the product development team on launch preparations

- Coordinate with Marketing on targeted launch campaigns to key stakeholders

Customer Relationship Enhancement Activities:

• Regular Rapport Building Initiatives: Conduct activities, campaigns, and events at regular intervals to build and maintain rapport with key stakeholders, enhancing the overall relationship and trust.
• Customer Appreciation Events/Webinars: Organize periodic events or webinars for key stakeholders to foster goodwill and showcase BabyCares commitment to their success.
• Tailored Product Demos/Trials: Offer customized product demonstrations or trial programs for major accounts upon request, enhancing their product experience and deepening the partnership.