Associate Manager CLM

Job Summary

Associate Manager - Customer Lifecycle Management

Mobile Premier League (MPL) is the largest competitive skill gaming platform in the world that allows users to participate in free as well as paid competitions across 60+ games in multiple categories, including fantasy sports, sports games, puzzle, casual and board games. Founded in 2018, MPL is trusted by over 90 million registered users across India, and North America.

This role is based out of our Bangalore office.

Responsibilities

• Plan, execute, and optimize multi-channel marketing campaigns (email, SMS, in-app notifications, push notifications, WhatsApp, social media, etc.) for various lifecycle stages.
• Create compelling and personalized messaging that resonates with different player segments.
• Collaborate with the product and tech teams to implement new features and functionalities that enhance player engagement and retention.
• Manage promotional calendars and ensure timely execution of campaigns.
• Oversee the A/B testing of various campaign elements (subject lines, creatives, offers, call-to-actions) to continuously improve performance.
• Utilize CRM data, analytics tools, and business intelligence to understand player behavior, identify trends, and measure campaign effectiveness.
• Analyze key metrics such as LTV, churn rate, retention rate, conversion rates, and engagement metrics.
• Provide regular reporting and insights on CLM performance to stakeholders, recommending actionable strategies for improvement.
• Develop and refine customer segmentation models to enable highly targeted and personalized marketing communications.
• Leverage dynamic content and personalization techniques to deliver relevant offers and experiences to individual players.

What we are looking for

• Bachelor's degree in Marketing, Business Administration, or a related field. MBA is a plus.
• 3-5 years of experience in customer lifecycle management, CRM, or retention marketing, with at least 1-2 years specifically within the Real Money Gaming (RMG) or online gaming industry is highly preferred.
• Proven track record of successfully planning, executing, and analyzing live operations events, features, and promotions that drove significant KPIs.
• Deep understanding of game economy principles, monetization mechanics (e.g., in-app purchases, subscriptions, ad monetization), and player psychology in a real money gaming context.
• Proven track record of developing and executing successful CLM strategies that have demonstrably improved LTV and reduced churn.
• Strong understanding of player psychology and behavior in the RMG space.
• Hands-on experience with leading CRM platforms (e.g., CleverTap).
• Excellent written and verbal communication skills.
• Ability to manage multiple projects simultaneously in a fast-paced, dynamic environment. Strong analytical, problem-solving, and decision-making skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.