Associate Manager - Capacity Controller

Job Purpose :

• To optimize cargo capacity utilization across Air India s fleet, aligning flight capacity planning and inventory strategy execution with commercial objectives to maximize unit revenue.
• To lead the development and implementation of strategic capacity control plans that enhance operational coordination and efficiency.

Key Accountabilities :

Capacity Management Strategy

• Develop and implement best practices for capacity control, focusing on maximizing aircraft load performance and revenue. Oversee daily cargo capacity planning in coordination with Inventory Management.

Revenue Optimization

• Collaborate with Pricing Management and Service Delivery to support revenue optimization and enhance cargo load performance. Monitor and adjust strategies based on performance data and market trends.

Operational Coordination

• Work closely with cargo operations and customer service teams to manage traffic, including backlog reprioritization and special product handling.

KPI Monitoring and Reporting

• Track and analyze key performance indicators such as capacity utilization, spoilage, no-shows, cancellations, and offload performance. Provide regular reports to senior management and make data-driven recommendations for improvements.
• Tool Development and Safety Practices
• Partner with the Performance Analytics team to develop planning and forecasting tools. Ensure all capacity planning activities adhere to safety standards and operational procedures.

Skills Required :

• Advance Analytical Skills
• Stakeholder Management
• Strategic Planning
• Problem Solving
• Effective Communication Skills
• Relationship Building Abilities

Internal Interfaces

Head - Pricing and Revenue Mgmt

• Directly report and consult on strategic capacity decisions and pricing implications. Align capacity control strategies with pricing to maximize revenue.
• Regular strategic discussions to adjust and refine pricing and capacity management in response to market changes.

Inventory Management

• Collaborate to lead the analysis of daily cargo capacity, ensuring optimal utilization of cargo space based on inventory levels and operational capacity.
• Coordinate strategies for managing inventory effectively to match capacity plans and financial targets.

Pricing Management and Service Delivery

• Work together to integrate capacity control with pricing strategies and service delivery standards, ensuring a cohesive approach to cargo management.
• Support in optimizing unit revenue and improving cargo load performance through strategic pricing and capacity adjustments.

Cargo Operations and Customer Service

• Coordinate with operations teams to ensure practical application of capacity plans and address operational challenges.
• Engage with customer service to communicate capacity-related decisions and manage customer expectations and service quality.

External Interfaces

Regulatory Bodies

• Engage with aviation regulatory authorities as needed to ensure compliance with regulations that affect cargo capacity and operations.

Minimum Education Requirement

• Bachelor s degree in an analytical discipline such as Business, Science, or Engineering or a relevant field.

Minimum Requirement

Desired

Experience

• 3-5 years of experience in aviation industry with focus on cargo capacity and load planning processes.
• 5+ years of experience in similar roles, with proven capability in leading cross-functional teams and driving strategic initiatives within cargo operations.