Associate Manager - 3PL Operations

1. Warehouse Operations Management

• Lead end-to-end warehouse operations including receiving, put-away, storage, picking, packing, and dispatch.
• Ensure achievement of customer-specific Service Level Agreements (SLAs).
• Monitor daily warehouse productivity and operational efficiency.
• Optimize warehouse space utilization and storage capacity.
• Ensure smooth execution of value-added services (VAS) as per customer requirements.

2. Client & Stakeholder Management

• Act as the primary operational contact for assigned 3PL customers.
• Conduct regular reviews with clients regarding service performance.
• Address customer complaints, escalations, and operational issues.
• Coordinate with internal teams, transporters, and customers to ensure seamless operations.

3. Inventory Management

• Maintain inventory accuracy through cycle counting and stock audits.
• Monitor stock reconciliation and investigate variances.
• Ensure FIFO/FEFO compliance where applicable.
• Analyze inventory reports and implement corrective actions.

4. Team Leadership & Manpower Management

• Lead shift in-charges, supervisors, warehouse associates, and contract labor.
• Plan manpower deployment based on workload and operational requirements.
• Conduct performance reviews and identify training needs.
• Foster a culture of accountability, teamwork, and continuous improvement.

5. Safety, Quality & Compliance

• Ensure adherence to safety policies, SOPs, and statutory requirements.
• Drive 5S, LEAN, and operational excellence initiatives.
• Conduct regular safety audits and risk assessments.
• Ensure compliance with customer standards and company policies.

6. Transportation & Dispatch Coordination

• Coordinate with transport teams for timely vehicle placement and dispatch.
• Monitor dispatch schedules and delivery performance.
• Ensure proper documentation for inbound and outbound shipments.
• Improve vehicle turnaround time and loading efficiency.

7. Performance & Cost Management

• Monitor operational KPIs and productivity metrics.
• Control warehouse operating costs and improve resource utilization.
• Analyze trends and identify opportunities for process improvement.
• Prepare and present operational reports to management and customers.

8. Continuous Improvement

• Identify bottlenecks and implement process enhancements.
• Lead Kaizen and productivity improvement projects.

Support digitalization, WMS optimization, and automation initiatives