Associate Lead - Field Service Operations

Job Summary Job Details

• Position Title: Associate Lead - Field Service Operations
• Department: Service

Key Responsibilities

• Tracking and monitoring of customer satisfaction(NPS) scores of AMD, EV, AD with structured implementation of improvement plan
• Monitoring of Improvement in dealer profitability across network ( AMD/Branch/AD)
• Tracking and Improvement in service retention
• Achieve a reduction in Carry Forward Ratios across ICE and EV vehicles
• Regular PDCA monitoring of Non achievement at AO level
• Reduce dispersion in dealer performance by ensuring a greater percentage of dealers achieve their planned targets in customer satisfaction and business growth

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