Associate Lead Consultant - SAP CS

We are looking forward to hire SAP CS Professionals in the following areas :

SAP CS . . Customer Service Consultant

• Should have a minimum of 5-7 years of in-depth knowledge of the SAP CS (Customer Service) module .
• Bachelor s degree in Computer Science or equivalent from an accredited college or university.
• Experience of SAP S/4 HANA Rise on AWS is mandatory
• S4 Certification will be added advantage
• Experience on the following topics in CS module

Org. Structure, CS Master Data / Supporting Doc. Types for Service, Pricing

Corrective Maintenance Service, Preventive Maintenance Service

Service Contract Management,

Service Monitoring and Analytics

Warranty Claim Management - Customer Claim Processing

Warranty Claim Management - Supplier Recovery Processing

In-House Repair (3XK)

Recurring Services

Service Order Management

Interaction Center Service Request Management

Business Process Requirement GAPs and Analysis

RICEF-W Objects

• Must be proficient in handling Issues/ troubleshooting / support functions.
• Should have experience in building the integration of SAP with applications which are non-SAP.
• Good knowledge on ticketing tools like service now, solution Manager etc.
• Ability to establish and maintain a high level of customer trust and confidence.
• Excellent communication skills.
• Ready to work in 24 x 5 support environment.

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture