Associate - Key account Management -Mumbai based Freshers only !!!

Candidate Requirements

• Mumbai Based MBA freshers from Tier 1 / Tier 2 Institutes only
• Good understanding of the Personal Loan and lending lifecycle.
• Experience working with NBFCs, Banks, DSAs or lending partners will be preferred.
• Understanding of lending metrics such as logins, approvals, disbursals, conversion rates and rejection trends.
• Strong stakeholder management and relationship-building skills.
• Excellent communication, negotiation and problem-solving abilities.
• Good analytical skills and proficiency in MS Excel and PowerPoint.
• Ability to manage multiple partners and work in a fast-paced environment.

Role Overview

We are looking for a proactive and relationship-driven Associate Key Account Management to manage and grow partnerships in the Unsecured Lending / Personal Loans ecosystem.

The role involves managing relationships with lending partners, including NBFCs, Banks and Fintech partners, driving business volumes, monitoring portfolio performance, resolving operational issues, and coordinating with internal teams to ensure smooth execution.

Key Responsibilities

• Manage and strengthen relationships with assigned NBFC, Bank and Fintech lending partners.
• Act as the primary point of contact for day-to-day partner requirements and account-related queries.
• Drive business growth by increasing loan volumes, disbursals and partner engagement.
• Monitor the end-to-end lending funnel, including leads, logins, approvals, disbursals and conversion rates.
• Track partner-wise performance and identify opportunities to improve business volumes and productivity.
• Work closely with internal teams including Sales, Credit, Operations, Product and Technology to ensure smooth processing and issue resolution.
• Resolve partner escalations and operational issues within defined timelines.
• Conduct regular performance reviews with partners and share business insights.
• Monitor key account metrics, MIS and portfolio performance.
• Identify gaps in the customer or partner journey and work with relevant teams to improve processes.
• Support onboarding and activation of new lending partners.
• Ensure strong partner engagement and maintain a healthy business relationship.
• Prepare regular reports, dashboards and presentations for internal stakeholders and management.