Associate IOC Specialist

As passionate about our people as we are about our mission.

Why Join Q2

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact.

SUMMARY The Associate IOC Specialist is responsible for assisting with first-tier support and proactive monitoring of infrastructure, systems, and alerts under direct supervision. This role serves as a foundational entry point into the IOC team, focusing on developing technical troubleshooting and incident triage skills while learning standard operating procedures and enterprise technologies.

Responsibilities

• Respond to monitoring alerts and escalate issues according to documented procedures
• Follow predefined runbooks and standard operating procedures
• Assist in the identification and triage of issues across Linux, Windows, and network environments
• Document steps taken during incident response and troubleshooting
• Perform daily IOC tasks under the guidance of senior team members
• Participate in shift transitions by providing accurate updates and documentation
• Collaborate with peers to learn and grow technical skills in a 24x7 environment
  
  

Experience And Knowledge

• Typically requires a Bachelor's degree in Information Technology, Computer Science, or equivalent experience and may require up to 2 years of related experience; or an advanced degree without experience
• Basic knowledge of Windows and/or Linux server administration
• Basic knowledge of Python Scripts and SQL query handling
• Exposure to networking concepts and basic troubleshooting
• Understanding of incident and change management fundamentals
• Familiarity with monitoring tools (e.g., LogicMonitor, Splunk, Grafana)
• Demonstrated ability to work within a team and take direction
• Strong organizational and multitasking skills
  
  

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – You Earned it
  
  

Click here to find out more about the benefits we offer.

Our Culture & Commitment

We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.