Associate - Infra - Generalist - IN

Job Summary

The Senior IT Asset Management / Senior ITAM Governance Analyst is responsible for advancing enterprise IT Asset Management governance across hardware, software, cloud, and related technology assets. This role provides senior-level oversight of asset lifecycle controls, software license compliance, inventory integrity, audit readiness, risk remediation, and cost optimization activities.

This position requires a maximum of 10 years of progressive experience in the IT Asset Management discipline and the ability to influence cross-functional partners, strengthen governance practices, and deliver accurate, actionable reporting to support business, technology, risk, finance, sourcing, and audit stakeholders.

Key Responsibilities and Duties

• Lead enterprise IT asset lifecycle governance across hardware, software, cloud, and related technology assets, including acquisition, deployment, maintenance, refresh, retirement, decommissioning, and disposal.
• Provide senior-level oversight of IT asset inventory accuracy, CMDB alignment, data quality controls, discovery integrations, reconciliation processes, and reporting completeness.
• Manage and support software asset management activities, including license entitlement reconciliation, usage analysis, compliance reviews, publisher audit support, and risk-based remediation planning.
• Analyze asset utilization, lifecycle status, renewal exposure, compliance position, and technology currency to identify cost optimization, rationalization, and risk reduction opportunities.
• Partner with technology owners, sourcing, finance, risk, cybersecurity, infrastructure, desktop engineering, legal, and audit teams to strengthen ITAM governance outcomes and ensure accountable ownership of asset-related obligations.
• Develop, maintain, and improve ITAM standards, operating procedures, controls, dashboards, metrics, and executive-level reporting aligned to enterprise governance and compliance expectations.
• Drive continuous improvement initiatives that improve automation, reduce manual effort, strengthen data hygiene, improve audit readiness, and mature enterprise ITAM capabilities.
• Serve as a subject matter expert for ITAM governance practices and provide guidance to business and technology partners on asset lifecycle, compliance, and reporting expectations.

Required Qualifications

• Minimum of 5 years of progressive experience in IT Asset Management, including software asset management, hardware asset management, ITAM governance, asset lifecycle management, configuration management, IT governance, risk management, or compliance.
• Bachelor s degree in information technology, computer science, business, finance, engineering, or a related field, or equivalent combination of education and relevant work experience.
• Demonstrated experience with ITAM, CMDB, asset discovery, software license management, entitlement reconciliation, lifecycle reporting, and data analysis tools.
• Strong communication, analytical, documentation, stakeholder management, and problem-solving skills with the ability to influence cross-functional teams and communicate effectively with leadership.

Preferred Qualifications

• Experience with ServiceNow SAM Pro, HAM Pro, CMDB, Discovery, or related ITAM and IT Service Management capabilities.
• Knowledge of ITIL, ISO/IEC 19770, COBIT, NIST, software licensing models, vendor audit practices, technology lifecycle standards, and control-based governance frameworks.
• Relevant certifications such as ITIL Foundation, Certified IT Asset Manager, Certified Software Asset Manager, Certified Hardware Asset Management Professional, ServiceNow certifications, or comparable ITAM, governance, risk, or compliance credentials.
• Experience creating executive dashboards, operational metrics, audit evidence, governance reporting, business cases, and process improvement recommendations.

Educational Requirements

• University (Degree) Preferred

Work Experience

• Maximum 10 years of experience required

Physical Requirements

• Sedentary work, including regular use of a computer and standard office equipment.

Career Level

6IC

Skills

• Configuration Management
• Data Management
• IT Infrastructure
• Problem Solving
• Project Management
• Relationship Management
• Automation
• Cloud Platforms
• Analytical Skills