Associate Inbound Sales

Role & responsibilities :

• To manage incoming & outgoing calls (~70-80/day) / chats (~300-400/day) / emails (~40-50/day) professionally, resolve learners' queries, generate leads on calls/chats/email
• Provide accurate, valid, and complete information by using the right methods/tools; & resolve all types of queries
• Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
• Providing appropriate solutions and alternatives within the time limits and following up to ensure the resolution
• Identify and assess learners' needs to achieve satisfaction. Meet personal/team sales targets and call/email handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Raising Requests to cross-functional teams and following up to resolve the issues within TAT
• Follow calling procedures, guidelines, and policies. Maintain call/chat/email quality by adhering to all quality audit parameters, Go the extra mile to enhance the learner experience
• Flexible for shift timing (late night shifts). Work from the office (6 days a week)

Preferred candidate profile :

• Strong communication (written and verbal)
• Problem solving and Multitasking
• Decision making
• Understanding customer needs
• Teamwork & collaboration
• Accountability & ownership
• Language (No MTI): English and Hindi