Associate Implementation Manager

Virta Health is on a mission to reverse metabolic disease in one billion people. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse metabolic disease in one billion people.

This role gives you a front-row seat to how major health plans and reseller partners bring Virta to their employer groups. You'll work closely with cross-functional teams to deliver successful launches and create exceptional first impressions for our customers. Along the way, you'll build implementation expertise, strengthen your customer-facing project management skills, and gain experience working across teams to solve operational challenges. If you're a strong communicator and problem solver who enjoys managing projects and making a meaningful impact, this role is an excellent opportunity to grow your career.

RESPONSIBILITIES

• Manage implementations for small and mid-market health plan groups serving as the primary operational contact during onboarding

• Maintain project plans, timelines, and deliverables; coordinate execution across internal and external teams

• Coordinate technical and operational launch requirements for small and midmarket health plan groups, including eligibility validation, marketing readiness, and client configuration

• Identify and escalate risks early, troubleshoot issues, and ensure launches stay on track

• Build relationships with customer contacts, partner teams, and internal stakeholders, helping build excitement ahead of launch while establishing Virta as a trusted partner

• Contribute to continuous improvement by refining implementation processes, tools, and partner playbooks

90 DAY PLAN

Within your first 90 days at Virta, we expect you will do the following:

• Onboard to Virta’s onboarding methodology, systems, and health plan ASO workflows

• Lead portions of client launches and manage cross-functional work streams

• Manage group implementations for mid-market employer groups across 1-2 reseller partners by Day 90, working towards delivering on-time, high-satisfaction launches

• Build relationships with collaborators across Customer Success, Sales, and Product teams

• Provide insights and feedback to improve how we scale our partnership implementations

MUST-HAVES

• 2+ years of experience in implementation, client onboarding, or healthcare operations, ideally supporting digital health companies, health plans, or PBM partnerships

• Proven ability to manage multi-stakeholder projects with precision and accountability

• Strong customer communication and relationship-building skills

• Technical and operational aptitude in areas like data exchange, eligibility workflows, or healthcare integration

• Ability to identify risks, escalate issues appropriately, and deliver high-quality implementations.

VALUES-DRIVEN CULTURE

Virta’s company values drive our culture, so you’ll do well if:

• You put people first and take care of yourself, your peers, and our patients equally

• You have a strong sense of ownership and take initiative while empowering others to do the same

• You prioritize positive impact over busy work

• You have no ego and understand that everyone has something to bring to the table regardless of experience

• You appreciate transparency and promote trust and empowerment through open access of information

• You are evidence-based and prioritize data and science over seniority or dogma

• You take risks and rapidly iterate

Is this role not quite what you're looking for? Join our Talent Community https://jobs.ashbyhq.com/virtahealth/form/talent-community-form and follow us on Linkedin https://www.linkedin.com/company/virta-health to stay connected!

Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $84,000-$108,500/year. Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers.

As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.

As a remote-first company, our team is spread across various locations with office hubs in Denver and San Francisco.

Clinical roles: We currently do not hire in the following states: AK, HI, RI

Corporate roles: We currently do not hire in the following states: AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, WI.

Virta uses Ashby as its applicant tracking system, which incorporates AI-powered tools (provided by OpenAI, AWS, and Google Gemini) in certain aspects of the recruiting process, including application review, candidate screening, and interview note taking; your data is not used to train AI models, and all final hiring decisions are made by Virta Health personnel. For more information, see Ashby's AI Terms at https://www.ashbyhq.com/resources/terms-ai-features

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