Associate III - Production Support

Role Description Primary Skills: CICD, Jenkins, DevOps

Description The Release Manager is responsible for planning, coordinating, and overseeing the deployment of software releases across development, testing, and production environments. This role ensures that all releases are delivered on time, within scope, and with minimal disruption to business operations while maintaining the highest quality standards. JOB RESPONSIBILITY

Primary Responsibilities Release Planning & Coordination Develop and maintain comprehensive release schedules and roadmaps Coordinate with development, QA, operations, and business teams to plan release cycles Define release scope, objectives, and success criteria Manage dependencies across multiple teams and projects Facilitate release planning meetings and go/no-go decisions Release Execution & Deployment Oversee end-to-end release processes from development through production deployment Coordinate deployment activities across multiple environments (Dev, QA, UAT, Production) Manage release cutover activities and rollback procedures Ensure proper version control and configuration management Monitor deployment progress and resolve blocking issues QUALIFICATION Bachelor's degree in Computer Science, Information Technology, or related field Relevant certifications (ITIL, PMP, SAFe, or similar) preferred

Experience 5+ years of experience in software development, IT operations, or release management 3+ years of hands-on release management experience Proven track record of managing complex, multi-team releases Experience with Agile/Scrum methodologies

Skills And Competencies Technical Skills Strong understanding of SDLC (Software Development Life Cycle) Experience with CI/CD tools (Jenkins, GitLab CI, Azure DevOps, GitHub Actions) Proficiency with version control systems (Git, SVN) Knowledge of deployment automation tools (Ansible, Terraform, Chef, Puppet) Familiarity with containerization (Docker, Kubernetes) Understanding of cloud platforms (AWS, Azure, GCP) Experience with project management tools (Jira, ServiceNow, Azure DevOps) Soft Skills Excellent organizational and time management abilities Strong problem-solving and decision-making skills Outstanding communication and interpersonal skills Ability to work under pressure and manage multiple priorities Leadership skills with ability to influence without direct authority Detail-oriented with strong analytical capabilities Proactive and self-motivated approach

Skills release management,ci/cd,jenkins,devops,