Associate III - Production Support

At UST, we help the world s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact-touching billions of lives in the process. Visit us at .

Summary:

UST is looking for .

• 5+ years of experience in Healthcare IT and the Facets (TriZetto/Cognizant) platform.
• Strong technical expertise in PL/SQL, Oracle, SQL Server, SSIS, C#, .NET, and Azure.
• Own and drive resolution of P1/P2 production incidents, including Root Cause Analysis (RCA) within 24 hours of resolution.
• Perform advanced Facets module diagnostics and execute approved SQL/scripts within the defined change-control framework.
• Manage Facets batch failures end-to-end, including impact assessment, troubleshooting, recovery, and stakeholder communication.
• Participate in Change Advisory Board (CAB) meetings, provide production risk assessments, and support the 30-day post-deployment warranty period.
• Maintain and enhance the Known Error Database (KEDB) and create runbooks to support L1 shift-left enablement.
• Hands-on experience with ServiceNow ITSM, including incident lifecycle management (P1-P4), problem management, KEDB governance, and CAB participation.
• Strong knowledge of Autosys/batch scheduling, including job dependency analysis, failure triage, restart procedures, and batch runbook execution.
• Ensure SLA compliance, production support readiness, audit readiness, and effective incident management in a 24 7 support environment.
• Demonstrate an AI/Cloud-first mindset by identifying opportunities to eliminate recurring production issues and drive automation-first solutions for long-term resolution.

What you need:

BTech/ MCA/ BCA/Msc IT/Bsc IT

Required Skills:

FACETS, SQL, Healthcare Systems

What you need:

What we believe :

We re proud to embrace the same values that have shaped UST since the beginning. Since day one, we ve been building enduring relationships and a culture of integrity. And today, its those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honour our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

- To support and promote the values of UST.

- Comply with all Company policies and procedures

• 5+ years of experience in Healthcare IT and the Facets (TriZetto/Cognizant) platform.
• Strong technical expertise in PL/SQL, Oracle, SQL Server, SSIS, C#, .NET, and Azure.
• Own and drive resolution of P1/P2 production incidents, including Root Cause Analysis (RCA) within 24 hours of resolution.
• Perform advanced Facets module diagnostics and execute approved SQL/scripts within the defined change-control framework.
• Manage Facets batch failures end-to-end, including impact assessment, troubleshooting, recovery, and stakeholder communication.
• Participate in Change Advisory Board (CAB) meetings, provide production risk assessments, and support the 30-day post-deployment warranty period.
• Maintain and enhance the Known Error Database (KEDB) and create runbooks to support L1 shift-left enablement.
• Hands-on experience with ServiceNow ITSM, including incident lifecycle management (P1-P4), problem management, KEDB governance, and CAB participation.
• Strong knowledge of Autosys/batch scheduling, including job dependency analysis, failure triage, restart procedures, and batch runbook execution.
• Ensure SLA compliance, production support readiness, audit readiness, and effective incident management in a 24 7 support environment.
• Demonstrate an AI/Cloud-first mindset by identifying opportunities to eliminate recurring production issues and drive automation-first solutions for long-term resolution.