Associate III - BPM

Role Summary

Perform inbound receiving, quality validation, documentation review, material release, and inventory status-control activities in accordance with defined procedures and customer requirements.

The role involves inspecting inbound scanned images and documents to ensure materials are accurately received, traceable, compliant, appropriately segregated, and released or escalated as required, under moderate supervision.

Key Responsibilities

• Work as an individual contributor across inbound receiving, quality inspection, material release, and inventory-control activities under moderate supervision.
• Receive purchase orders, transfer requests, customer inventory, and returns using approved tablet- or system-based processes.
• Validate tracking numbers, transaction types, purchase orders, item and PO lines, quantities, lot/batch numbers, storage requirements, and supporting paperwork.
• Inspect incoming shipments for:
  • Identity and quantity
  • Packaging condition and damage
  • Leakage
  • Mixed lots
  • Labeling and required markings
  • Customer-specific requirements
• Review and categorize inbound documentation, including:
  • Packing lists
  • Bills of lading
  • Certificates of Conformity / Analysis
  • Safety Data Sheets
  • Other quality records
• Use images, documents, catalog data, purchase-order requirements, and QVR (Quality Validation Record) information to verify product description, manufacturer part number, packaging, lot information, dates, and shelf life.
• Enter and validate manufacture, shipment, packaging, receipt, and expiration dates where required, and escalate unclear or conflicting information.
• Identify and communicate nonconforming, damaged, expired, missing-document, catalog, shelf-life, and quantity exceptions promptly to Quality, Purchasing, Customer Operations, Transportation, IT, or other designated teams.
• Maintain accurate electronic records and comply with segregation-of-duties, customer, quality, safety, and controlled-document requirements.
• Maintain effective relationships with internal and external customers and ensure fulfilment of requirements.
• Work under supervision in Supply Chain / Logistics-related processes.
• Resolve and address day-to-day queries within defined timelines.
• Work on identified issues to standardize and define solutions.
• Implement established policies, procedures, initiatives, and actions as per given guidelines.
• Coordinate with Receiving, QA/QC, Quality Engineering, Purchasing, Customer Operations, Inventory Control, Transportation, IT/Catalog, suppliers, and customer representatives.
• Escalate issues with concise supporting evidence, including receipt details, notes, images, documentation, and applicable requirements.
• Contribute to SOP adherence, follow-up training, disciplined recordkeeping, and practical process improvement.
• Take responsibility for one or more components of a larger execution plan/project and execute assigned activities within defined timelines.
• Continuously acquire, demonstrate, and enhance working knowledge of the business and functional aspects of the processes being implemented.
• Make a commitment to meeting quality targets and work independently to improve current processes.

Performance Expectations

• Work effectively as an individual contributor under moderate supervision.
• Maintain high levels of accuracy and correctness in receiving, validation, documentation, and inventory-control activities.
• Meet timelines and turnaround-time (TAT) requirements for assigned projects, plans, and queries.
• Demonstrate effective multitasking and time management in a fast-paced environment.
• Handle queries accurately and efficiently while maintaining required quality standards.
• Follow established SOPs, policies, customer requirements, quality standards, safety requirements, and controlled-document procedures.
• Contribute to process standardization, issue resolution, and practical process improvement.

Key Performance Measures

• Accuracy and correctness
• Preparation of detailed SOPs
• Meeting timelines for completion of projects / plans
• Multitasking ability and efficiency in assigned activities
• TAT and quality of query handling

Must-Have Skills

• Supply Chain & Logistics principles
• MS Office
• MS Excel
• Computation and business application skills
• Analytical frame of mind
• Accuracy and attention to detail
• Good communication skills
• Problem-solving skills
• Query handling
• Ability to meet deadlines
• Ability to multitask in a fast-paced environment
• Time management skills
• Ability to quickly learn organization policies and processes
• Orientation towards achievement of team and organizational goals
• Team-playing skills
• Ability to partner, innovate, and make things happen

Good-to-Have Skills

• Experience working in Supply Chain / Logistics processes
• Experience with inbound receiving, quality inspection, material release, and inventory-control activities
• Familiarity with purchase orders, transfer requests, customer inventory, and returns
• Familiarity with tracking numbers, transaction types, PO lines, lot/batch numbers, and storage requirements
• Experience reviewing packing lists, bills of lading, Certificates of Conformity / Analysis, Safety Data Sheets, and other quality records
• Familiarity with QVR (Quality Validation Record) information
• Experience validating product descriptions, manufacturer part numbers, packaging, lots, dates, and shelf life
• Experience identifying and escalating nonconforming, damaged, expired, missing-document, catalog, shelf-life, and quantity exceptions
• Experience maintaining accurate electronic records and following segregation-of-duties, customer, quality, safety, and controlled-document requirements
• Experience preparing detailed SOPs
• Experience with process standardization and practical process improvement
• Strong partnering and coordination skills with Receiving, QA/QC, Quality Engineering, Purchasing, Customer Operations, Inventory Control, Transportation, IT/Catalog, suppliers, and customer representatives

Knowledge Requirements

• Thorough knowledge of MS Office
• Thorough knowledge of MS Excel
• Understanding of Supply Chain & Logistics principles
• Good computation and business application skills
• Good partnering, innovating, and making things happen

Core Competencies

• Analytical frame of mind
• Accuracy and attention to detail
• Good communication skills
• Problem-solving skills
• Query handling
• Ability to meet deadlines
• Multitasking and time management
• Team-playing skills
• Orientation towards achievement of team and organizational goals
• Ability to quickly learn organization policies and processes