Associate II - Reconciliation

Role Summary

The Reconciliation Analyst acts as a subject matter expert responsible for ensuring the accuracy and integrity of custody, cash, and trade data across internal systems. The role requires strong ownership of portfolios, independent handling of complex issues, close collaboration with internal and external stakeholders, and strict adherence to SLAs and control standards. The position plays a critical role in mitigating operational risk and driving continuous process improvements.

Key Roles and Responsibilities

Core Responsibilities

• Take full ownership of assigned portfolios and manage end-to-end reconciliation activities.

• Maintain, validate, and reconcile internal transaction records including income, fees, and other activities.

• Monitor outstanding items, aged breaks, and high-value discrepancies; proactively escalate risk items.

• Handle escalations efficiently and immediately escalate high-risk issues to Team Leads/Managers.

• Coordinate with custodians, counterparties, and administrators to resolve breaks and ensure compliance.

• Ensure adherence to SLAs, operational controls, and risk management standards.

Leadership & Team Support

• Act as the first point of escalation for Analysts and Junior Analysts for BAU activities.

• Guide and support team members on aged items, high-value breaks, and complex queries.

• Conduct initial quality checks on team output to reduce errors and rework.

• Support training initiatives and actively participate in cross-training across processes.

• Share knowledge, process updates, and best practices within the team.

Process & Control

• Review, update, and enhance SOPs, procedures, and documentation.

• Suggest and implement process improvement initiatives to enhance accuracy and efficiency.

• Monitor shared mailboxes for urgent items such as overdrafts and debit interest queries and take immediate action.

• Ensure completion of all mandatory trainings within defined timelines.

• Act with integrity, transparency, and professionalism in all responsibilities.

Must-Have Skills & Competencies

Technical / Functional

• Strong experience in reconciliations (custody, cash, and/or trade)

• Solid understanding of investment operations, transactions, income, and fees

• Proven ability to analyze breaks, investigate discrepancies, and resolve complex issues

• Experience working with custodians, counterparties, and fund administrators

• Strong knowledge of operational risk, controls, and SLAs

Behavioral / Professional

• High level of ownership, accountability, and attention to detail

• Ability to work independently under tight deadlines

• Strong escalation judgment and risk awareness

• Clear and professional written and verbal communication

• Integrity, transparency, and commitment to quality

Good-to-Have Skills

• Prior experience as a subject matter expert (SME) or senior team member

• Exposure to process improvement / automation initiatives

• Experience in training, mentoring, or reviewing junior team members work

• Knowledge of SOP documentation, audit support, or control testing

• Experience handling mailbox management, OD, and debit interest queries

• Familiarity with multiple reconciliation systems or asset classes