Associate II - Data Analytics

Position Summary

The Analyst II - Data Analytics by preparing, validating, maintaining, and distributing recurring HR reports, scorecards, data extracts, and operational reporting packages. The role receives and fulfills ticket-based recurring and ad hoc reporting requests, confirms requirements, manages work to defined service-level agreements (SLAs), runs or schedules queries through SAP BusinessObjects (BOBJ) or other approved report delivery mechanisms, validates outputs, and securely distributes reports to authorized recipients.

The analyst maintains standard operating procedures (SOPs), report inventories, schedules, recipient controls, and quality documentation. The role partners closely with onshore team members for quality assurance, issue resolution, report changes, and service continuity. Success requires exceptional attention to detail, ownership, responsiveness, documentation discipline, and sound judgment when handling confidential workforce data.

Responsibilities

Service Request Intake SLA Management

• Monitor, triage, acknowledge, and complete assigned reporting tickets in accordance with defined SLAs, priorities, and business impact.
• Confirm requirements before production, including business purpose, audience, data elements, filters, time period, output format, cadence, due date, delivery method, required approvals, and the approved metric or business definitions to be used.
• Maintain clear ticket notes, status, dependencies, approvals, completion evidence, and escalation details; communicate early when blockers or SLA risks arise; and respond to report questions or support users in interpreting standard outputs.

Recurring Reporting, Scorecards Delivery

• Prepare, run, schedule, monitor, and maintain recurring HR reports, scorecards, trackers, travel packets, data extracts, leadership or operational reporting packages, queries, and subscriptions in SAP BusinessObjects (BOBJ) or other approved reporting and delivery tools.
• Verify report parameters, source data, refresh status, output format, schedule timing, delivery settings, and recipient lists; investigate and resolve failed, incomplete, or unexpected deliveries.
• Deliver recurring and ad hoc outputs accurately and on time, and support approved enhancements such as new fields, filters, views, formats, schedules, report consolidation, or retirement while maintaining change-control documentation.

Data Validation Quality Assurance

• Perform detailed pre-delivery checks for completeness, population, filters, effective dates, totals, duplicates, formatting, prior-period comparisons, and overall reasonableness.
• Partner with onshore team members to quality-assure new, changed, sensitive, or higher-risk reports; review variances and supporting explanations; and resolve feedback before release.
• Reconcile discrepancies, investigate variances, document assumptions, known limitations, and data caveats, and coordinate with data owners, BI developers, data analysts, or technical teams to resolve reporting issues and improve reliability.

Data Security, Access Distribution Controls

• Confirm that each report contains only the approved and minimum necessary data and is delivered only to authorized recipients through approved channels.
• Maintain and follow SOPs and report entitlement documentation identifying the report owner, approved audience, sensitive fields, cadence, delivery method, approvals, retention expectations, and escalation path.
• Pause distribution and escalate when recipient authorization, report content, or delivery instructions are unclear; protect confidential HR and workforce data at all times.

Documentation, Coverage Continuous Improvement

• Maintain current SOPs, run books, report inventories, recurring reporting calendars, source and metric definitions, business rules, schedules, quality checks, backup procedures, and change history.
• Support cross-training, backup coverage, and effective handoffs between India-based GCN and onshore team members across time zones.
• Identify opportunities to automate, standardize, consolidate, or retire reports and use ticket trends to improve service quality and reduce recurring manual effort.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.