BENGALURU · FULLTIME
Associate II, Complaints
Anacon Laboratories
Bengaluru · onsite · Posted 4d ago
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Undisclosed3–4 yrsfulltimeBengaluru
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Section · 01
About this role
- Process case files according to Standard Operating Procedures (SOP).
- Receive initial complaint from any source (ECPs, patients, internal Alcon personnel) and assure all information/data is accurately captured at point of contact.
- Maintain an understanding of information/data required to be collected for technical and AE complaints to assure compliance with regulations and directives.
- Manage technical and adverse event complaint records for assigned area(s) using designated safety system(s).
- Review potential complaint data received via safety system(s) and other methods, as required.
- Is cognizant of and works efficiently within applicable time zones.
- Performs intake / follow up / data entry activities and attaches corresponding source documents in a timely manner per requirements and directives.
- Triage from all sources for quality technical complaint, Adverse Event, request for refund, request for replacement product and request for credit.
- Reviews data entry and follow-up activities for completeness and timeliness.
- Maintains a working knowledge of company policies and procedures, departmental processes, and associated work instructions.
- Understands terminology and abbreviations regarding eye anatomy, common diseases, and ophthalmic procedures.
- Utilizes safety databases(s) and reporting tools.
- Informs management of potential safety issues, emerging trends and/or concerns.
- Adherence to all corporate compliance guidelines & corporate programs.
- Provide support in reconciliation activities and audit as required.
- Evaluate and escalate potential safety issues to management.
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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Reporting toolsanatomycorporate complianceSafety SystemtriagecomplianceData Entry
Section · Company
About Anacon Laboratories
Anacon Laboratories
Clinical Research
175
employees
1993
33 years old
Nagpur
India
₹2.7L PA avg
Avg at Anacon Laboratories
About
Provides environmental consultancy and testing services, ensuring compliance with health standards and promoting sustainable development.
Industries
Clinical Research
Employee ratings
10 reviews
4.2/ 5
Culture
4.8
Career growth
4.9
Work-life
4.7
Employees rate it well for
Skill Development44Work-Life Balance43
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