Associate II, Client Contact

Delivers technical and non-technical support via various channels to ensure effective handling of escalated client issues, post-sales support, and accurate processing of sales orders or inquiries. Completes support tasks under general direction, applying discretion when making decisions and working to resolve operational issues. Communicates regularly with clients, acting as a point of contact for basic inquiries, concerns, and feedback. Executes routine tasks with some deviation from standard practices, accomplishes day-to-day objectives within the job area, and seeks advice or input from senior personnel as needed. Contributes to the successful and efficient creation, maintenance, and dissemination of client-facing documentation and support materials. Communicates with internal teams to escalate and resolve complex issues, ensuring a positive client experience. Prepares basic reports that detail client interactions, communication effectiveness, and support metrics to inform future initiatives. Operates as a productive contributor and works under moderate supervision, ensuring work methods align with established guidelines and standards. Supports pre-sales activities and post-sales processes, contributing to the smooth flow of sales operations by providing technical and non-technical support.