Associate-HR Services

Job Summary

Role: Associate / Executive HR Services. Experience: 0 - 3 Years. Education: Masters in Human Resorce management. Location: Trivandrum, Kerala. Shift: Flexible to work in shifts. Role Purpose. Provide Level 2 operational and technical support for SuccessFactors-related HR services, ensuring accurate and timely resolution of cases, effective stakeholder communication, and adherence to defined service-level and quality standards.

Responsibilities

• Handle SuccessFactors Level 2 queries and service requests, including standard and moderately complex cases, within agreed timelines.
• Investigate issues, validate data, identify root causes, and provide clear resolution updates or escalate complex matters to the appropriate SME or technical team.
• Process and track cases through ServiceNow or the applicable case-management tool, ensuring complete, accurate, and jargon-free case notes.
• Perform data validation, reconciliation, analysis, and reporting using MS Excel.
• Collaborate with team members, SMEs, HR stakeholders, and customers to drive cases to closure and minimize repeat issues.
• Follow process documentation, controls, data-privacy requirements, quality checks, and established governance standards.
• Support continuous improvement, standardization, knowledge sharing, and training of new or existing team members.
• Monitor open items proactively and communicate risks, delays, dependencies, and required actions in a timely manner.

Required Qualifications and Experience

• MBA in Human Resources.
• 0 - 3 years of experience in HR operations, HR shared services, HR systems support, SuccessFactors operations, or a comparable role.
• Strong technical orientation, analytical ability, and interpersonal skills.
• Flexibility to work in shifts based on business requirements.

Technical and Functional Skills

• Strong MS Excel skills, including data validation, lookups, PivotTables, logical formulas, data cleaning, reconciliation, and reporting.
• Sound knowledge or hands-on exposure to SAP SuccessFactors.
• SuccessFactors certification or formal module training is strongly preferred.
• Knowledge of one or more SuccessFactors modules, such as Employee Central or Learning Management System, is an added advantage.
• Working knowledge of ServiceNow or a similar workflow/case-management platform is desirable.
• Understanding of HR processes, employee data, service delivery, and data-quality controls.
• Ability to interpret errors, analyze transactional data, and document findings and resolutions clearly.

Behavioral Competencies

• Clear written and verbal communication with the ability to interact professionally with stakeholders.
• Customer-focused approach with strong ownership, follow-through, and attention to detail.
• Ability to prioritize multiple activities and work effectively in a deadline-driven environment.
• Learning agility, collaborative mindset, and willingness to take on additional responsibilities.
• Commitment to accuracy, confidentiality, compliance, and continuous improvement.

Preferred Candidate Profile

• An early-career HR professional with strong Excel capability and a genuine interest in HR technology.
• The ideal candidate can combine functional HR understanding with structured problem solving, confidently manage operational cases, and build deeper expertise in SuccessFactors modules.