Associate - HR Operations

Role & responsibilities

Employee Relations & Conflict Management

• Act as the first point of contact for employee concerns and grievances, facilitating timely resolution in coordination with HR Business Partners.
• Support conflict management by investigating employee issues, documenting findings, and recommending solutions.
• Assist in organizing and conducting employee engagement activities to promote a positive workplace culture.
• Maintain confidentiality and handle sensitive employee matters with discretion and professionalism.

Performance Management

• Support performance appraisal cycles by coordinating communication and documentation with employees and managers.
• Track and maintain performance management records and ensure timely completion of appraisal-related processes.
• Assist managers and employees with clarifications regarding performance metrics, goals, and feedback mechanisms.

Onboarding Support

• Verify and track onboarding documents and assist in resolving minor documentation issues.
• Facilitate new joiner queries related to onboarding and documentation.
• Coordinate with internal teams to ensure new joiners receive ID cards and joining kits in a timely manner.
• Support scheduling of induction sessions and ensure smooth communication with new employees regarding onboarding timelines.
• Follow up with employees to collect signed appointment letters and statutory forms post joining.

Exit Management

• Coordinate the exit process for employees, including conducting exit interviews, ensuring clearance of assets, and retrieving company property.
• Facilitate the documentation and processing of relieving letters, experience certificates, and final settlement in coordination with relevant departments.
• Address exit-related employee queries and support smooth offboarding to maintain positive employer branding.
• Maintain confidentiality and handle exit processes with professionalism and accuracy.

Preferred candidate profile

• Concise communication over email, phone, and in-person.
• Proficient with Microsoft Office Suite including Outlook and Excel.
• Meticulous attention to detail.
• Respectful towards the sensitive and confidential nature of business.
• Contributes both individually and collaboratively in a time-sensitive environment.
• Ability to thrive in a team environment.