Associate - Healthcare SaaS Implementation Analyst

Location: Noida | Travel: Periodic travel to the US

Experience: Freshers to 4 years

About the Role

We are looking for smart, proactive candidates with strong communication skills and an interest in healthcare technology. You will work with US-based hospitals, clinics, and medical practices to understand their requirements and configure healthcare software to meet their needs.

The role is suitable for fresh graduates from healthcare-related disciplines as well as candidates with 1-4 years of experience in QA, Business Analysis (BA), or healthcare software implementation. Training on the product and implementation process will be provided.

Key Responsibilities

• Understand customer requirements and configure the healthcare software accordingly.
• Work with hospital and clinic staff to understand their workflows and support software implementation.
• Configure users, schedules, forms, billing settings, communication templates, and other practice workflows.
• Coordinate with customers, internal teams, and external vendors to ensure smooth implementation.
• Participate in customer calls, track action items, and share regular progress updates.
• Validate configurations and migrated data, identify discrepancies, and support issue resolution.
• Assist with user training, go-live activities, and post-implementation support.
• Follow patient-data confidentiality and information security guidelines.
• Travel periodically to US customer sites for implementation, training, and go-live support.

Eligibility and Skills

• Graduates or postgraduates in Hospital Administration, Hospital Management, Healthcare Management, or related disciplines.
• Candidates with 1-4 years of experience in QA, Business Analysis, software configuration, or healthcare IT are also encouraged to apply.
• Strong spoken and written English with good interpersonal and customer-handling skills.
• Comfortable learning software applications and working with Excel.
• Good analytical, organizational, and problem-solving skills.
• Ability to understand business requirements and translate them into software configurations.
• Willingness to work with some US business-hour overlap and travel to the US periodically.
• Experience working in hospitals, clinics, or healthcare practices is an advantage.
• Exposure to EHR/EMR or hospital management systems is a plus.
• B1 visa or eligibility to obtain one is an advantage for candidates who will travel to US customer sites.

What We Offer

• Training on healthcare SaaS products and implementation processes.
• Opportunity to work directly with US-based healthcare customers.
• Hands-on exposure to software configuration, business requirements, and implementation.
• Career growth opportunities in healthcare technology, business analysis, and software implementation.
• Note: Candidates should be comfortable working with healthcare professionals, understanding their requirements, configuring software, and supporting customer implementations.