Associate, Global Travel & Expense (Japanese Language Expert)

Job Summary

The Associate, Global Travel & Expense plays a key role in supporting the T&E team by ensuring accurate and timely processing of employee expense reports. This role is responsible for upholding compliance with company policies, managing assigned tasks efficiently, collaborating with team members, and contributing to the teams overall objectives and service standards.

Responsibilities

• Expense Review & Compliance: Review employee expense submissions for accuracy, completeness, and adherence to company travel and expense policies. Ensure timely and accurate processing with proper documentation. Take full ownership of your assigned market, ensuring all audits are conducted in line with company policy. Provide support across the team by taking on additional scope as needed, particularly when backup coverage is required. Ensure SLAs are consistently met in line with audit requirements across each market, with employees reimbursed within two weeks of expense submission.
• Team Collaboration: Partner with team members (regional / global) to balance workloads, address volume fluctuations, and support shared goals for timely service delivery.
• Issue Identification & Escalation: Identify unusual trends, policy deviations, or nonstandard items. Escalate concerns appropriately and propose clarifications or exceptions requiring additional approval.
• Employee Support & Service: Respond to employee inquiries and resolve system-related issues in a timely and professional manner, delivering high-quality customer service and guidance. Ensure SLA s are met with SNOW Service tickets. Responses within 24 hours for urgent tickets and up to 2 days for normal tickets.
• Stakeholder interaction: Build and maintain strong relationships with local office stakeholders, including employees, as well as finance and human resources teams. Facilitate training sessions for new joiners within your markets to ensure adherence to policies and provide guidance on navigating expense systems for submissions and service ticket logging.
• Monthly Reporting: Prepare and deliver monthly Duplicate Reports and Open Items Reports for each of the auditor markets, ensuring accuracy, completeness, and timely submission.

Career Growth

At Bain & Company, no two-career paths are the same, we invest in our people with a strong focus on career development and long-term growth opportunities.

We provide the structure to ensure success and the flexibility to accommodate your needs. We offer formal training to support you and informal challenges to stretch you. No matter what path you choose to follow, Bain & Company will offer you unrivalled career-development opportunities.

Personal Specification

• Hands-on knowledge of T&E processes and policy compliance
• Experience working with expense management systems
• Familiarity with finance, AP, or administrative workflows
• Understanding of documentation requirements for expense processing and reimbursements
• Proficiency in processing invoices, payments, and financial transactions
• Strong attention to detail, time management, and problem-solving skills
• Excellent Communication skill
• Strong service orientation
• Self-motivated and adaptable, with a strong team-first approach and willingness to take initiative

Qualifications and Experience

Essential

• MBA (Finance) or M.COM
• Proficiency in English, both written and verbal
• Professional working proficiency in Japanese language (written and verbal)
• Proficiency in excel.
• At least 3-5 years previous T&E experience

Desired but not essential

• Process transition experience
• Experience in a Consulting firm or a Captive unit

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.