Associate Fraud & claims Operations Representative

About this role:

Wells Fargo is seeking an Associate Fraud Claims Operations Representative

In this role, you will:

• Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes to mitigate and/or recover losses
• responsible for multiple claim types. Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications
• Should possess basic banking knowledge and ability to analyze, investigate debit card disputed claims
• Receive direction from team lead and escalate questions and issues to more experienced roles
• Perform in-depth reviews of monetary and non-monetary transactions, and resolve customer disputes

Required Qualifications:

• University degree in Business or related discipline
• 0 to 1 year experience in chargebacks or cards operations
• Knowledge in Debit and Credit cards
• Strong analytical skills
• Good communication skills
• Flexible working in Night shift