Associate Fraud & Claims Operations Representative

Wells Fargo is seeking a Associate Fraud Claims Operations Representative

• Support and capture all pertinent information from customers about their claims
• Conduct research and provide updates on status of new and existing claims
• Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
• Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
• Receive direction from team lead and escalate questions and issues to more experienced roles
• Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

• 6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Excellent research, analytical, and problem-solving skills with strong attention to detail.
• Strong verbal and written communication skills.
• Effective interpersonal, collaboration, and stakeholder management skills.
• Ability to quickly learn, retain, and apply new information.
• Strong multitasking abilities with effective time management.
• Ability to interpret documents, requests, and process requirements accurately.
• Excellent data entry and data management skills.
• Strong analytical and critical thinking skills.
• Good mathematical and accounting knowledge.
• Ability to work efficiently and accurately while maintaining high-quality standards.
• Quick learner with the ability to handle high volumes of information.
• Ability to identify, assess, and escalate discrepancies or exceptions during processing.
• Strong understanding and application of regulatory compliance and VISA rules in claim decision-making.

• Highly motivated with strong organizational and analytical capabilities.
• Exceptional attention to detail and accuracy.
• Flexibility to work across different shifts and overtime, as business needs require.
• Ability to work effectively in a team-oriented environment.
• Strong knowledge-transfer and learning agility skills.
• Ability to adapt quickly to changing processes and business requirements.

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.