Associate Fraud & Claims Operations Representative

Wells Fargo is seeking an Associate Fraud Claims Operations Representative

In this role, you will:

• Support and capture all pertinent information from customers about their claims
• Conduct research and provide updates on status of new and existing claims
• Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
• Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
• Receive direction from team lead and escalate questions and issues to more experienced roles
• Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

• 6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Knowledge of Detection Operation Processes in Fraud Claims Management Domain
• Knowledge of Fraud Life cycle for Debit, Credit card, AML, KYC Check, and Online Fraud products.
• Fraud Alerts, detection, or prevention experience or banking financial operations experience
• Ability to work effectively, as well as independently or as a team, in a results-driven environment while managing own caseload within timeframe expectations
• Ability to work additional hours as needed
• Amenable to working in rotating shifts and weekends and holidays.