Associate Fraud & Claims Operations Representative
Wells Fargo · Bengaluru · onsite · Posted 41d ago
Undisclosed0–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Wells Fargo is seeking a Associate Fraud Claims Operations Representative
Responsibilities - Support and capture all pertinent information from customers about their claims
- Conduct research and provide updates on status of new and existing claims
- Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
- Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
- Receive direction from team lead and escalate questions and issues to more experienced roles
- Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers
- 6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Excellent research, analytical and problem-solving skills with strong attention to detail
- Strong verbal written communication, interpersonal, and collaboration skills
- Proven ability to learn and apply new information
- Able to multi-task to accomplish tasks effectively.
- Able to interpret the documents or the requests received.
- Excellent data entry skills
- Strong verbal written communication skills
- Analytic skill
- Good Math and accounts skills
- Ability to work quickly accurately while maintaining acceptable standards of workmanship
- Quick learner with the ability to retain high volume of information
- Ability to recognize and escalate any discrepancies identified or noticed while processing.
- Strong Ability to apply regulatory and VISA rules to the claim decision
- Highly motivated with strong organizational and analytical skills and attention to detail.
- Flexibility to work different shifts and to work overtime
- Ability to succeed in a team environment.
- Ability to learn quickly and transfer knowledge.
Sourced from naukri
Skills
Customer ServiceCustomer ExperienceCustomer Supportanalytical thinkingFinancial CrimesRisk IdentificationCall CenterMathRegulatory ComplianceResearchCommunication SkillsoperationscomplianceData EntryCustomer Relationships
About Wells Fargo
Wells Fargo
Financial Services
20k+
employees
1852
174 years old
Bengaluru/Bangalore, Karnataka
India
About
Wells Fargo works to create positive social impact in the communities it serves by supporting housing affordability, small business growth, financial health, and a low-carbon economy.
Industries
Financial Services
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