Associate Fraud & Claims Operations Representative
Wells Fargo · Bengaluru · onsite · Posted 41d ago
Undisclosed0–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Wells Fargo is seeking a Associate Fraud Claims Operations Representative
In this role, you will:
- Support and capture all pertinent information from customers about their claims
- Conduct research and provide updates on status of new and existing claims
- Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
- Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
- Receive direction from team lead and escalate questions and issues to more experienced roles
- Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers
- 6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Excellent research, analytical, and problem-solving skills with strong attention to detail.
- Proven ability to learn and apply new information.
- Ability to multi-task and accomplish tasks effectively.
- Ability to interpret documents and requests received.
- Excellent data entry skills.
- Good analytical skills.
- Good math and accounting skills.
- Ability to work quickly and accurately while maintaining high standards of workmanship.
- Ability to recognize and escalate discrepancies identified during processing.
- Strong ability to apply regulatory and VISA rules to claim decisions.
- Highly motivated with strong organizational and analytical skills and attention to detail.
- Flexibility to work different shifts and overtime as needed.
- Ability to succeed in a team environment.
- Ability to learn quickly and transfer knowledge effectively
Sourced from naukri
Skills
Customer ServiceCustomer ExperienceCustomer Supportanalytical thinkingFinancial CrimesRisk IdentificationCall CenterMathRegulatory ComplianceResearchoperationsAccountingcomplianceData EntryCustomer Relationships
About Wells Fargo
Wells Fargo
Financial Services
20k+
employees
1852
174 years old
Bengaluru/Bangalore, Karnataka
India
About
Wells Fargo works to create positive social impact in the communities it serves by supporting housing affordability, small business growth, financial health, and a low-carbon economy.
Industries
Financial Services
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