Associate Fraud & Claims Operations Representative

About this role:

• Wells Fargo is seeking a Associate Fraud and claims operations representative

In this role, you will:

•     Support and capture all pertinent information from customers about their claims


•     Conduct research and provide updates on status of new and existing claims


•     Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim


•     Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment


•     Receive direction from team lead and escalate questions and issues to more experienced roles


•     Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Required Qualifications:

•     6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications:

•     University degree in Business or related discipline


•     0 to 1 year experience in chargebacks or cards operations


•     Knowledge in Debit and Credit cards


•     Strong analytical skills


•     Good communication skills


•     Flexible to work in night shift