Associate Fraud & Claims Operations Representative
Wells Fargo · Bengaluru · onsite · Posted 55d ago
Undisclosed0–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Required Qualifications
Required Skills
Desired Skills
About this role: Wells Fargo is seeking a Associate Fraud Claims Operations Representative
In this role, you will:
- Support and capture all pertinent information from customers about their claims
- Conduct research and provide updates on status of new and existing claims
- Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
- Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
- Receive direction from team lead and escalate questions and issues to more experienced roles
- Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers
Required Qualifications
- 6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Required Skills
- Excellent research, analytical, and problem-solving skills with strong attention to detail.
- Strong verbal and written communication skills.
- Effective interpersonal, collaboration, and stakeholder management skills.
- Ability to quickly learn, retain, and apply new information.
- Strong multitasking abilities with effective time management.
- Ability to interpret documents, requests, and process requirements accurately.
- Excellent data entry and data management skills.
- Strong analytical and critical thinking skills.
- Good mathematical and accounting knowledge.
- Ability to work efficiently and accurately while maintaining high-quality standards.
- Quick learner with the ability to handle high volumes of information.
- Ability to identify, assess, and escalate discrepancies or exceptions during processing.
- Strong understanding and application of regulatory compliance and VISA rules in claim decision-making.
Desired Skills
- Highly motivated with strong organizational and analytical capabilities.
- Exceptional attention to detail and accuracy.
- Flexibility to work across different shifts and overtime, as business needs require.
- Ability to work effectively in a team-oriented environment.
- Strong knowledge-transfer and learning agility skills.
- Ability to adapt quickly to changing processes and business requirements.
Sourced from naukri
Skills
Customer ServiceCustomer ExperienceCustomer SupportCall CenterRegulatory ComplianceResearchCommunication SkillsData Managementtime managementStakeholder ManagementoperationsAccountingcomplianceData Entry
About Wells Fargo
Wells Fargo
Financial Services
20k+
employees
1852
174 years old
Bengaluru/Bangalore, Karnataka
India
About
Wells Fargo works to create positive social impact in the communities it serves by supporting housing affordability, small business growth, financial health, and a low-carbon economy.
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Financial Services
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