Associate Fraud & Claims Operations Representative
Wells Fargo · Bengaluru · onsite · Posted 68d ago
Undisclosed0–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
About this role: Wells Fargo is seeking a Associate Fraud Claims Operations Representative
In this role, you will:
- Support and capture all pertinent information from customers about their claims
- Conduct research and provide updates on status of new and existing claims
- Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
- Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
- Receive direction from team lead and escalate questions and issues to more experienced roles
- Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers
- 6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Identifying fraud patterns by reviewing account history and comparing check images.
- Make sure that all the steps have been followed as per the procedure
- Rotational Shifts even in weekends
- Complete US shifts (Indian Night Shifts)
- Need to be flexible in adhering to business requirements
Sourced from naukri
Skills
Customer ServiceCustomer ExperienceCustomer SupportFinancial CrimesBusiness RequirementsRisk IdentificationCall CenterRegulatory ComplianceResearchoperationscomplianceCustomer Relationships
About Wells Fargo
Wells Fargo
Financial Services
20k+
employees
1852
174 years old
Bengaluru/Bangalore, Karnataka
India
About
Wells Fargo works to create positive social impact in the communities it serves by supporting housing affordability, small business growth, financial health, and a low-carbon economy.
Industries
Financial Services
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