Associate Finance (Credit Control)

Job description:

Role Overview:

• Reporting to the Credit Manager, you will be an integral part of the Finance team responsible for managing and collecting outstanding debt from the companys key UK accounts.
• The role encompasses both individual contribution to credit control activities as well as supporting a small team of credit controllers in driving best practice, ensuring timely collections, and maintaining strong customer relationships.
• You will also handle complex queries, disputes, and escalations, working cross-functionally with Success, Sales, and Contract teams to deliver effective resolutions.

Key Responsibilities:

• Perform all credit control activities including proactive chasing of customers via phone and email to ensure payments are received within agreed terms.
• Manage high-volume debtor ledgers methodically, prioritizing accounts based on risk and deadlines.
• Resolve customer queries and disputes by liaising with internal teams (Success, Sales, Contracts, and Finance) and external stakeholders.
• Escalate accounts of concern to the Credit Control Team lead with appropriate background and recommendations.
• Monitor and track payments, ensuring compliance with contractual agreements.
• Maintain accurate and detailed records of collection activities, debtor interactions, and resolutions.
• Prepare and share weekly debtor reports and account updates with internal departments.
• Suggest process improvements to enhance efficiency and effectiveness of the credit control function.
• Build and sustain strong working relationships with customers and internal teams, ensuring a positive experience while achieving collection targets.

Skills, Knowledge and Expertise:

• Proven background in Credit Control or a related accounting role.
• Experience in handling high-volume debtor ledgers.
• Knowledge of Microsoft Business Central preferred.
• Strong proficiency in MS Excel for reporting and data analysis.
• Excellent numeracy, analytical, written, and verbal communication skills.
• Strong listening skills and ability to understand customer needs to provide effective solutions.
• Highly organized with the ability to prioritize tasks and meet deadlines independently.
• Team player with the ability to collaborate effectively and share knowledge.