Associate Executive/ Executive - Operations

Location: WFH

Responsibilities

• Preparing periodic reports and managing key business metrics that impact customer experience.
• Ensure that quality standards are being met.
• Communicate with key teams in support of customer issues and questions
• Interact with customers to provide and process information in response to inquiries and concerns
• Control resources and use assets to achieve qualitative and quantitative goals
• Supporting customers on online learning access and handling queries around order confirmation, cancellation etc.

Required Experience, Skills and Qualifications:

• Good verbal and written communication skills, analytical & problem solving skills
• Ability to work effectively and collaboratively in a fast-paced environment and in an ambiguous work environment

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