Associate - Escalations - Marol, Andheri East

Role & responsibilities

• Handling end-to-end escalation/ queries pertaining to products and process of the company
• Identifying, analyzing, and initiating the escalation resolution
• Coordinating with the respective team for resolution
• Reviewing the root cause of escalation for improving the escalation procedures
• Coordinate with customer/ sales team / client on calls and mails
• Escalation handling and management
• Daily follow up with respective teams for resolution

Preferred candidate profile

• Graduate
• 1-5 years in Customer Service
• Language mandatory - English, Hindi
• BPO background will be preferable

Skills, Abilities and Competencies

• Actioning complaints/ queries
• Use CRM system to compile and track performance at team and individual level
• Must be able to utilize computer terminal and navigate
• through multiple systems to input and retrieve information
• Fluency English
• Identify training need

If you are interested or having any reference, please share CV on

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