Associate - Equipment Services Support

Avantor is seeking an Associate Equipment Services Support team. The prospect will be the member of a multi-disciplined customer support team. Proactive team member who communicates well with others and is dedicated to achieving team targets. Must have a flexible approach and ability to work well under pressure in a fast-moving environment.

• Work as part of the Customer Support team
• Demonstrate professionalism, confidence, and telephone skills
• Establish and maintain excellent customer relationships
• To carryout customer support functions that meets deadlines and responsibilities, demonstrating, politeness, proficiency, and skilled behavior .
• Timely and professional response to incoming telephone calls
• Resolve customer product and service queries/complaints
• Pricing enquiries
• Internet queries/registrations
• Proof of delivery requests
• Invoice queries
• Administration of product returns
• Provide information on product availability
• Provide Certificates of Analysis
• Any other customer support functions
• Provide pre/post sales technical support via email/call/chat.
• Help accomplish team goals and objective by being a good team player
• To ensure health and safety is supported within the workplace

• Graduation in any field.
• Required 1+ years of experience.
• Working knowledge of Microsoft Excel preferred
• Ability to multi task
• Effective/comprehensive communication
• Delivers quality through attention to detail high level of accuracy
• Self-motivated and demonstrates initiative and results orientated
• Meets business commitments through acceptance of accountability, customer ownership, time management, punctuality/attendance
• Supports team manager and team colleagues

• Analytical and Critical Thinking
• Collaboration & Teamwork
• Continual Improvement and Innovation
• Customer Focus
• Developing People
• Driving Results
• Adhere to VWRs policies, procedures, rules and guidelines
• Uphold VWR Culture and Values at all times