Associate - Equipment Services Support

Job Summary

Avantor is seeking an Associate - Equipment Services Support team. The prospect will be the member of a multi-disciplined customer support team. Proactive team member who communicates well with others and is dedicated to achieving team targets. Must have a flexible approach and ability to work well under pressure in a fast-moving environment.

Responsibilities

• Work as part of the Customer Support team
• Demonstrate professionalism, confidence, and telephone skills
• Establish and maintain excellent customer relationships
• To carryout customer support functions that meets deadlines and responsibilities, demonstrating, politeness, proficiency, and skilled behavior .
• Timely and professional response to incoming telephone calls
• Resolve customer product and service queries/complaints
• Pricing enquiries
• Internet queries/registrations
• Proof of delivery requests
• Invoice queries
• Administration of product returns
• Provide information on product availability
• Provide Certificates of Analysis
• Any other customer support functions
• Provide pre/post sales technical support via email/call/chat.
• Help accomplish team goals and objective by being a good team player
• To ensure health and safety is supported within the workplace

Skills, knowledge & experience

• Graduation in any field.
• Required 1+ years of experience.
• Working knowledge of Microsoft Excel preferred
• Ability to multi task
• Effective/comprehensive communication
• Delivers quality through attention to detail high level of accuracy
• Self-motivated and demonstrates initiative and results orientated
• Meets business commitments through acceptance of accountability, customer ownership, time management, punctuality/attendance
• Supports team manager and team colleagues

Competencies

• Analytical and Critical Thinking
• Collaboration & Teamwork
• Continual Improvement and Innovation
• Customer Focus
• Developing People
• Driving Results
• Adhere to VWR s policies, procedures, rules and guidelines
• Uphold VWR Culture and Values at all times

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.