Associate Energy Market Analyst (Support)
Energy Exemplar · Pune · onsite · Posted 63d ago
Undisclosed1–6 yrsfulltimeSourced from
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About this role
Job Summary
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Energy Exemplar is the leader in energy market/system simulation software, with its two platforms: PLEXOS and AURORA. These software platforms have a significant presence in global markets. We are seeking a confident, self-motivated, and professional person for the role of Associate Energy Market Analyst in our Support Division. The company has consistently grown its global client base and the successful candidate will have many opportunities to interface with a diverse mix of clients with the goal of enhancing their software user experience.
Responsibilities - Learn our software to an advanced level
- Provide technical support to customers and track support cases from start to finish
- Work with clients to resolve issues related to our SaaS/Cloud offerings and our Desktop version.
- Collaborate with Cloud Developers and Engine/GUI Developers to ensure issues are resolved and development requests are properly documented
- Provide onsite and web-based trainings to existing and potential clients
- Maintain and update training materials
- Compose articles and produce videos to educate clients and to market our software.
- Construct tools and examples that clients can utilize to more effectively utilize our software
- Assist in maintaining software user documentation and help platforms
- Maintain a high level of power market knowledge, news, trends, and developments
- Communicate market trends and customer requirements with the development team as needed
- Assist Account Management with Retention calls and visits with clients
- Assist in preparation and presentations for energy related tradeshows and conferences
- Travel to client sites as required
- Bachelor s/Master s degree: Electrical Engineering (Mandate)
- Strong analytical and problem-solving skills with the ability to research and learn new techniques
- Ability to articulate the business problem to be analyzed, quickly identify the critical elements of the problem, achieve a high-quality answer in a timely fashion, and synthesize answers to resonate with decision makers
- Excellent communication skills, including strong verbal, presentation, and technical writing abilities
- Team player, with the ability to be a self-starter and work independently as needed
- Demonstrated working knowledge of power systems, electricity/power markets.
- Knowledge of fundamental energy market analysis, capacity markets, environmental markets, demand side management/energy efficiency, electric utility resource planning approach
- Demonstrated working knowledge of SaaS products and experience troubleshooting issues with Cloud offerings
- Demonstrated capability of effectively communicating complex ideas and analysis verbally, in document format (Word), and in presentation format (Power Point).
- Experience with computer and database management languages such as VBA, Python and SQL
- Working knowledge of the Microsoft Office suite (Excel, PowerPoint, Word, etc.)
- Experience with power market production cost and expansion planning models
- Degree or certificate specializing in Power Markets.
The support team operates across shifts including:
- 1:00 PM - 10:00 PM IST
- 7:00 PM - 3:00 AM IST
You will initially commence on the 1pm to 10pm shift pattern. Please note that shift schedules are expected to change from January, and we are looking for candidates who are flexible and open to working across all shift patterns as required.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Technical SupportTroubleshootingtechnical writingSimulationmarket analysisPythonSQLanalyticalaccount managementRecruitment
About Energy Exemplar
Energy Exemplar
Software Product
300
employees
1999
27 years old
Pune, Maharashtra
India
₹24L PA avg
Avg at Energy Exemplar
About
Developer of PLEXOS®, a modeling software for the energy sector, enabling stakeholders to navigate the decarbonization challenge effectively.
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Employee ratings
10 reviews
3.7/ 5
Culture
4.1
Career growth
3.8
Work-life
4.1
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