Associate Director - Workplace Services

Key Responsibilities Operations Service Delivery

• Own day-to-day facility operations across multiple sites including housekeeping, pantry, electro-mechanical and technical services, helpdesk, front desk, mailroom, parking and event support.
• Own asset lifecycle management, preventive and predictive maintenance, AMC governance, facility condition audits and uptime of critical infrastructure.
• Manage employee transport operations across shifts: routing efficiency, on-time performance, cost per trip, vehicle compliance and employee safety (including night-shift safety protocols).
• Own cafeteria and food services operations: vendor performance, hygiene and food safety audits, menu governance, pricing and employee feedback loops.
• Run the IFM partner relationship operationally: daily/weekly reviews, SLA tracking, manpower governance, escalation resolution and performance improvement plans.

Compliance Execution

• Execute contract labour compliance in close collaboration with Legal and HR and ensure regular compliance sign-off/certification.
• Own SEZ compliance operations: asset movement in/out, gate passes, documentation and interface with SEZ authorities and the Customs/Development Commissioner office.
• Own the employee ID card lifecycle: issuance, replacement, access control mapping, deactivation on exit and periodic access audits.
• Maintain building and statutory compliance documentation across sites; prepare the function for internal, client and regulatory audits and drive closure of findings.
• Execute EHS/WHS programmes: risk assessments, safety committees, mock drills, incident investigation, first-aid and medical services, and safety training.

Projects Renovations Buildouts

• Deliver renovations, refurbishments and new floor buildouts end-to-end: design coordination, BOQ, tendering, contractor management, schedule, quality, snagging and handover.
• Manage project budgets and capitalisation, ensuring delivery on time, within cost and with minimal disruption to live operations.
• Coordinate with IT, Security, HR and business teams for seamless site readiness, migrations and go-lives.

Financial Vendor Management

• Build and control the site-level OpEx budget; track spend, accruals, PO/invoice hygiene and variance reporting.
• Identify and execute cost optimisation initiatives in energy, manpower deployment, transport routing, consumables and AMC rationalisation.
• Support sourcing events with scope definition, technical evaluation, SLA design and vendor transitions.

Reporting, Technology Team

• Own the monthly management reporting pack SLA compliance, incidents, spend, utilisation, satisfaction scores and open actions.
• Drive adoption and data quality across workplace systems (CAFM/IWMS tools, helpdesk, transport, cafeteria, visitor and gate pass platforms) and build leadership dashboards.
• Lead and develop site facility managers and regional teams; ensure coverage, shift readiness and capability building.
• Fill-in/ backup for the Head of Workplace Services in leadership forums, site governance reviews and client/audit interactions.

Experience

• 1216 years in Facilities / Workplace Services, including 5+ years managing multi-site operations with regional or pan-India accountability.

Education

• Engineering (Mechanical / Electrical / Civil) or Hotel Management / Facilities Management graduate; MBA desirable. NEBOSH / IOSH / IFMA certification preferred.

Technical depth

• Hard and soft services, MEP and asset management, transport and cafeteria operations, EHS/WHS, contract labour and SEZ compliance, project and fit-out delivery.

Systems

• Working proficiency with CAFM/IWMS or FM platforms, helpdesk and workflow automation tools, and reporting/dashboarding (Excel, Power BI).

Competencies

• Strong execution discipline, vendor management, data-driven problem solving, crisis handling under pressure, and the potential to grow into the pan-India leadership role.

Mobility

• Willing to be based in Noida or Hyderabad and travel extensively across sites.