Associate Director (Training) (US Healthcare) (RCM)

Associate Director - Training (On- job training) (RCM)(15+yrs)

Associate Director of Training focusing on On-the-Job Training (OJT) plays a vital role in linking high-level corporate strategy with day-to-day employee performance. This senior leadership role guides the design of structured training frameworks, manages the department's operational budget, and leads a team of instructional designers and trainers to maximize business impact.

Key Highlights of the Job Description:

• Strategic OJT Architecture: Designing and standardizing structured On-the-Job Training, Job Instruction Training (JIT), and strategic job rotation programs to optimize employee onboarding and upskilling.
• Operational Governance: Overseeing curriculum quality, managing training budgets, and driving portfolio performance using clear metrics like learner success rates and business impact.
• Leadership & Mentorship: Directing and developing a team of program managers, trainers, and content developers while partnering closely with business executives to bridge organizational skill gaps.

Key Skills & Competencies

• Deep expertise across the full RCM lifecycle (Intake, EV, PA, Billing, AR).
• Excellent client engagement, stakeholder management, and executive communication skills.
• Track record in process improvement, automation, and operational transformation.
• Strategic mindset with strong decisionmaking and people leadership capabilities.

Qualifications

• Graduate / Postgraduate in any discipline.
• 15+ years of overall US healthcare RCM operations experience.
• 7+ years in leadership roles managing managers and large delivery teams.

Why Join Prochant

• Senior leadership role in a fastgrowing US healthcare RCM organization.
• Opportunity to own and shape endtoend RCM strategy at scale.
• Exposure to technologyled transformation and automation.
• Collaborative culture with strong focus on leadership impact and career growth.

Contact person: Harini P

[phone removed] or [email removed]