Associate Director-Quality (US Healthcare RCM - Hospital Billing)

• Role & responsibilities:

The role is responsible for ensuring total quality management of all Revenue Cycle Services for our hospital billing clients. Additionally, the role will focus on building a strong culture of operational excellence across the assigned books of business.

Preferred candidate profile:

• Graduate in any stream is a must.
• Minimum 10+ years and above experience in AR, PP, Billing OR EV/BV is a must which includes a preferred minimum 5+ years of experience in transactional quality/ service quality teams.
• Strong work exposure to hospital billing.
• Six Sigma Green Belt OR Black Belt certification would be preferred.
• Working Knowledge of the 7 Quality Tools is mandatory.
• Good Feedback and Coaching skills.
• Good Interpersonal & Communication skills.
• Detail Orientation.
• Excellent stakeholder management skills-Ability to interact with senior leadership/clients and manage expectations effectively.
• Ability to handle global or multi-location teams and customer projects.
• Ability to deliver high impact amid complexity, ambiguity and competing priorities independently.
• Consultative skills.